Lisa was simply amazing to work with. We as buyers could not be more please with the service and attentiveness that Lisa provided. We first started talking with Lisa as we were comparing loan offers. Lisa and NBKC offered the best rate by over 0.5% compared to any other lender, which was a $500/month difference in our loan payment. Our broker tried to convince us to use a local loan broker "who knows the area," so we did our own due diligence about NBKC and they had only positive ratings with the BBB and also from the VA when we reached out to them about NBKC as a lender. Our broker ultimately accepted our decision and at the end said that Lisa was great to deal with and could not have been happier with her as a partner in the process. Lisa was in constant communication with us, our broker, and our escrow attorney (who also said Lisa was the best loan officer he worked with throughout the year). Lisa made sure every step was covered from gathering all of our loan materials for the application through the inspections and from the survey to the final review of loan documents. Even with going through the loan process over the Thanksgiving, winter holidays, and New Years, we still ended up closing early on the house. And, the closing costs came in below estimates and NBKC had no hidden fees. Lisa and NBKC were fully transparent from the beginning and delivered on all of their promises (actually, they overdelivered). We have already referred friends to Lisa, will continue to do so, and if we purchase another property will definitely seek Lisa out to help us again. We were nervous purchasing a home and Lisa helped us feel comfortable in our decision and fully comfortable with the entire process, seeing us, our realtor, escrow agent and herself and the bank as a team with a common goal - close the loan on time with the best terms possible.