Jeff Hiller

We were on the market as first time buyers in NC and after searching through different lenders (locally and online) we stuck with NBKC. After the initial application with NBKC Jeff reached out to us, explained what to expect and led us through the process. Before this, we heard horror stories that made us extremely cautious but throughout the process Jeff was patient, and answered our questions during the whole application process. I will recommend NBKC and Jeff to everyone that is in the market looking for a reliable lender. Thanks again Jeff!

Jeff was extremely helpful and always got back with us quickly and even worked on nights and weekends to answer our questions or assist us with whatever we needed.

I am an Army Officer and I have been serving for well over 20 years. During my service, I have purchased three previous homes. When I made the decision to purchase my fourth and possibly final home, I secured a loan from a credit union affiliated with the armed services. I think being in the military we have a tendency to fall back on these institutions. Fortunately for me I was bored one night and surfed the internet to see if there was a better interest rate available for me. After a quick trip on Lending Tree (can I mention them here) Jeff gave me a call. Before his call, I thought I knew it all. Let’s just say I was educated on why it may be more adventitious to pay 5% down as opposed to paying the full VA funding fee- which I was initially planning to do. Jeff kept constant contact, he was professional, if something did not sound right.. he called it out. He called my realtor once to ensure we were all on the same page. Jeff also promised me a quick close with a VA Loan (lending the appraiser). My realtor informed me to be cautious of a bank that says that. Two and a half weeks later, Jeff was calling me to close-damn that was fast. I could shower Jeff with adulation all day.. but that would add time between you reading this and contacting him. Trust me.. do it. 5 stars all day..

I have worked with Jeff three times in the past six years, and there is no one else I want to work with to purchase or re-finance my homes. Jeff has tremendous communication skills and knows the industry inside and out. He is very professional while also being very personable, and he always goes the extra mile to ensure your loan is on track to close on time, and there are no surprises with Jeff. I can confidently say Jeff will take care of you, and I cannot recommend him high enough!

Jeff was great to work! We were first time home buyers in what in the beginning seemed to be a complex insurmountable process - but Jeff made it so much easier. He kept us informed along each of step of the way, answer any of our minutiae questions; he was easy to reach (maybe too easy to reach on the weekends or evenings); he was professional with friendly costumer service. We highly recommended working with Jeff as a loan officer.

I have bought over 30 rental properties and personal homes combined. Jeff was by far the best mortgage officer I've ever dealt with. He always followed up, he solved problems quickly and efficiently and he knew how to handle our rather technical loan situation. Our scenario has left other lenders stumped and clueless, not Jeff, he made it happen and did it so it was painless for us. I'd definitely use him again and recommend him unconditionally!

Jeff Great job making it happen for us. Appreciate you taking my calls after hours and weekends. You worked very hard and diligent to lock in the rate on a Sunday to avoid a rate increase. You followed up your team and us to keep the ball rolling forward. I will use you in the future and recommend your company to others. Thank you again and for Costco.

Can I give 10 stars? First, they offer Costco members a flat $250 closing cost deal, and also offer lower rates than anyone around. Judging from the excellent reviews on the internet for so many of their loan officers, I would guess the culture at the bank is one of high energy, attention to detail, and making happy customers' dreams come true. Jeff Hiller, the Loan Originator (NMLS #1017789) to whom we were randomly assigned, was in near continual communication with us and our realtor from the start--even assuring us on Memorial Day weekend that he was only a call or email away! He was absolutely the definition of Superb Customer Service and the bank should be very thrilled to have him represent them!! (And btw, I was "disappointed" at first that I couldn't request one of the other names I'd read in reviews and was assigned the first one who answered the call--Now I hope if I ever buy another house, I'll be able to have him again!!! SERIOUSLY, we just closed tonight on a house and I am not exaggerating that without Jeff, we would have lost the deal. You see, we made a cash offer and had planned to get a mortgage after it closed, but decided that if it could close on time, we'd save fees from cashing in our IRA and not risk another imminent interest rate increase. After the inspections were complete we had two weeks until closing. The sellers would not agree to amend for a mortgage, but if it would close on time and if we'd cover any appraisal discrepancy, why would they care? (On the other hand, if it was late, they could and probably would keep our earnest money and pull the deal as it had been a bidding war originally.) Jeff said that since our financial situation was so clean, and I had most of the necessary docs at hand, he was confident we could close on time, and when the appraiser went out the very next day, we felt even more secure. Unfortunately...the appraisal was not complete and th appraiser was MIA--not returning any calls, several forms weren't accepted by the underwriter or were missing, and on the final day, we were about to lose everything! With heroics and that almost non-stop attention, and a decision to sign and fund on the same day...it all came together! THANK YOU JEFF HILLER and NBKC Bank!!!

Jeff, really came through for us. In the middle of business closures due to winter weather, he worked quickly, to help us close on our beautiful home. Many Thanks, we will enjoy for years to come!

Jeff did a fantastic job for us, thank you. I really don't appreciate that I have to write a certain amount to get this review accepted. You do not have the right to demand that of me.