Jeff Hiller

Jeff was great to work! We were first time home buyers in what in the beginning seemed to be a complex insurmountable process - but Jeff made it so much easier. He kept us informed along each of step of the way, answer any of our minutiae questions; he was easy to reach (maybe too easy to reach on the weekends or evenings); he was professional with friendly costumer service. We highly recommended working with Jeff as a loan officer.

I have bought over 30 rental properties and personal homes combined. Jeff was by far the best mortgage officer I've ever dealt with. He always followed up, he solved problems quickly and efficiently and he knew how to handle our rather technical loan situation. Our scenario has left other lenders stumped and clueless, not Jeff, he made it happen and did it so it was painless for us. I'd definitely use him again and recommend him unconditionally!

Jeff Great job making it happen for us. Appreciate you taking my calls after hours and weekends. You worked very hard and diligent to lock in the rate on a Sunday to avoid a rate increase. You followed up your team and us to keep the ball rolling forward. I will use you in the future and recommend your company to others. Thank you again and for Costco.

Can I give 10 stars? First, they offer Costco members a flat $250 closing cost deal, and also offer lower rates than anyone around. Judging from the excellent reviews on the internet for so many of their loan officers, I would guess the culture at the bank is one of high energy, attention to detail, and making happy customers' dreams come true. Jeff Hiller, the Loan Originator (NMLS #1017789) to whom we were randomly assigned, was in near continual communication with us and our realtor from the start--even assuring us on Memorial Day weekend that he was only a call or email away! He was absolutely the definition of Superb Customer Service and the bank should be very thrilled to have him represent them!! (And btw, I was "disappointed" at first that I couldn't request one of the other names I'd read in reviews and was assigned the first one who answered the call--Now I hope if I ever buy another house, I'll be able to have him again!!! SERIOUSLY, we just closed tonight on a house and I am not exaggerating that without Jeff, we would have lost the deal. You see, we made a cash offer and had planned to get a mortgage after it closed, but decided that if it could close on time, we'd save fees from cashing in our IRA and not risk another imminent interest rate increase. After the inspections were complete we had two weeks until closing. The sellers would not agree to amend for a mortgage, but if it would close on time and if we'd cover any appraisal discrepancy, why would they care? (On the other hand, if it was late, they could and probably would keep our earnest money and pull the deal as it had been a bidding war originally.) Jeff said that since our financial situation was so clean, and I had most of the necessary docs at hand, he was confident we could close on time, and when the appraiser went out the very next day, we felt even more secure. Unfortunately...the appraisal was not complete and th appraiser was MIA--not returning any calls, several forms weren't accepted by the underwriter or were missing, and on the final day, we were about to lose everything! With heroics and that almost non-stop attention, and a decision to sign and fund on the same day...it all came together! THANK YOU JEFF HILLER and NBKC Bank!!!

Jeff, really came through for us. In the middle of business closures due to winter weather, he worked quickly, to help us close on our beautiful home. Many Thanks, we will enjoy for years to come!

Jeff did a fantastic job for us, thank you. I really don't appreciate that I have to write a certain amount to get this review accepted. You do not have the right to demand that of me.

I had experienced 4-5 lenders and loan officers from July until October. Don't get me wrong, they weren't all bad and a few were really good. But they didn't meet up with Jeff's service. Constant communication, always informative and on time and worked hard to make the process as fast and simple as possible for me. He kept telling me not to worry, I did anyway but he was right! There was no need to! Everything worked out before I knew it and now I'm enjoying my new home with my family and look forward to building memories! Thank you Jeff Hiller! Thank you NBKC!

Jeff helped me refinance my home and it was truly the easiest mortgage I have ever done. He was professional, very helpful and great to work with. I can't believe how quick and easy it was to refinance. I would highly recommend Jeff to my family and friends the next time they are considering purchasing or refinancing a home.

He was extremely helpful and was always available for any questions I had. This was the smoothest transaction I have ever made. I will definitely recommend him