“Do your homework and use the advice of professionals with whom you can trust and work comfortably.”
Excellent Customer Sevice —Ed Cruz from Brentwood, CA
I would like to take this opportunity to thanks Jeff Hiller for helping us refinance. From the beginning Jeff was attentive and returned our calls and respond promptly with our concerns or questions by phone, text or e mail. He made himself available even on the weekends and late at night since I’m here in California, pacific time. I can feel his honesty and sincerity when we he gave us advice and even went step further by giving us the best interest rate of the market at that time. All documents are furnished electronically that made it easier since we don’t have to fax or go to the bank. We closed on time in about 2-3 wks and we are happy that we are able to remove the PMI in our loan. I would highly recommend Jeff for his excellent and professional service!!!
RESPONSE:Ed, thank you for your recommendation of Jeff and the nbkc team. We really appreciate it! Brian Unruh, CEO
TERRIFIC RATE —kencyn7 from Simpsonville, SC
We are very pleased with the terrific interest rate we have with our NBKC mortgage loan. Jeff was "on it" helping us to choose when to lock in the rate. He was also attentive throughout the loan process, quickly replying to emails and promptly returning telephone calls.
RESPONSE:We're glad to hear everything went well and we appreciate the wonderful review! Brian Unruh, CEO
Great Rate Outstanding Service! —Kenny from Dayton, OH
From start to finish like a well oiled machine. I was able to refinance, with all my questions answered, as well as completed in a timely fashion with a great rate!
RESPONSE:Kenny, we love hearing well-oiled machine - thanks for sharing! Brian Unruh, CEO
Jeff Hiller is Amazing!!! —AMVM from Lake Arrowhead, CA
Jeff Hiller is the best loan officer we have ever worked with because he is patient and organized. He explains every step of the process clearly and works quickly to get the job done correctly. We worked with him previously on a refinance and now to purchase a new home. We look forward to working with Jeff and NBKC Bank in the future. We will be recommending him to all of our friends and family!
RESPONSE:Thank you for the fantastic review and your recommendation of Jeff and the team! Brian Unruh, CEO
Amazing Help At All Stages —Nick Baile from Middletown, DE
Jeff was truly amazing at every stage of the home buying process. He is responsive, knowledgeable, and seems to work non stop which means he’s always willing to work on your loan! You can reach him at any time and he’ll tell you exactly what he needs and when he needs it. I would highly recommend Jeff to ANYONE looking to lend money, he and the team at NBKC are great! He also locked me in at a much lower interest rate than expected, which is always nice!
Jeff Hiller is the Best!!! —tomckiernan5 from Azusa, CA
I couldn't be happier! Everything went so smooth with Jeff Hiller. My girlfriend recommended him to me and she feels the same. I wish everything in life could be this easy. Thanks Jeff :)
RESPONSE:Thanks to you and your girlfriend! We're glad everything was easy and we appreciate the opportunity to help out. Brian Unruh, CEO
Competitive rate of interests and great customer service —Avadh Nandra from Springfield, VA
I got a feeling that NBKC bank is doing all the right things for their employees and that reflects immensely on the way they treat their customer. I shopped around in 5 different banks and got the loan estimate from every bank. It was a no brainier that the rate of interest at NBKC was less than the other banks to an extent that none of the other bank could beat their rate of interest. NO wonder NBKC bank's CEO is listed the top most in the year 2018. And then comes icing on the cake when Jeff Hiller became my loan officer. Such a nice and professional gentleman to work with. He explained and made each step along the way extremely easy to an extent that I felt it is so good to be true. But it happened. I congratulate NBKC bank in hiring such great employees like Jeff Hiller. My hope is that this organization remains as is and even better in upcoming years.
RESPONSE:Avadh, thank you so much for recognizing Jeff and that our culture is one of being a truly fantastic place to work. I loved reading your review as it sums up so much of what we strive to be every day - thank you!! Brian Unruh, CEO
Super responsive, answered all my questions, great rate! —tshepherd56 from Gallatin, MO
Jeff was a pleasure to work with. He always was proactive in communications, responded to me quickly, took the time to answer all of my questions, and I got a great rate! I couldn't have asked for a better overall experience in working with Jeff and NBKC Bank!
RESPONSE:Thank you for the fantastic review - we appreciate it! Brian Unruh, CEO
Top Notch Service! —sarah arney from Henderson, NV
Jeff was phenomenal to work with from start to finish. Iwent through three different properties before finding the best home for us and Jeff was with me every step of the way. I am admittedly high-strung and he did not flinch whenever I had questions, concerns or changes. Through the entire process Jeff was kind and highly responsive. This was my fourth real estate transaction and as far as lenders are concerned it was my best. I have worked with other lenders and have never had such high quality service and should I ever need another real estate loan I will absolutely look to NBKC again. Not to mention, if you are a Costco executive member the origination costs simply cannot be beat and the float down and rate lock options are excellent for ensuring that you secure the best rate available to you.
RESPONSE:Sarah, thank you for the awesome review - we appreciate it! Brian Unruh, CEO
Jeff was great ! —Amanda Navarro from Lynn, MA
Jeff was awesome and so helpful throughout the entire purchase of them home ! Always broke down things and put it into simpler terms so i could understand ! I would recommend him to anyone looking to buy a home !
RESPONSE:Amanda, thank you for sharing your experience working with Jeff and the team! Brian Unruh, CEO
Questions & Answers
What's your advice for new home buyers?
Do your homework and use the advice of professionals with whom you can trust and work comfortably.
What is your motto or personal mantra?
"I've learned that people will forget what you said, people will forget what you did, but people will never forget how you made them feel." —Maya Angelou
What is your favorite sports team?
All Arizona State Sun Devil Athletics...passionate alum!
What is something that people would be surprised if they knew about you?
I have two children that participate in intercollegiate athletics...basketball and gymnastics.
What's your alma mater?
Arizona State University – B.S. University of Kansas - Masters
What aspect of your job are you most passionate about?
Helping people not only fulfill their dream of owning a home, but assisting them in educating them on how important having the "right" mortgage is to their overall financial well-being.
Where did you grow up?
On a family farm in rural northwest Iowa. We drove 18 miles to get to our high school.
What are some of your hobbies?
Working out, attending as many of my kids sporting activities as possible, watching almost any sports event on TV and attending in person.
Before working at NBKC, what was the most unusual or interesting job you've ever had?
I worked in the sports industry from the time I was in college until I left the industry in 2003. From working with the Kansas City Chiefs and the NCAA National Office, I had some great experiences and met some very influential sports celebrities throughout the years.
