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Cheryl Kroll

Meet Cheryl

74 Reviews - 5 Rating

About Me

NMLS #415065

Office - 913-253-0172

Mobile - 913-276-8398

Fax - 913-499-4543

Advice for new home buyers

“Ask as many questions as you can, as clarity helps alleviate anxiety.”

Star Rating
Best Homebuying Experience Ever! —Craig from Rio Rancho, NM
After initially dealing with what appeared to me to be a predatory lender (which shall remain nameless), Cheryl Kroll was the breath of fresh air that restored my confidence in the mortgage industry. She was so efficient, timely, and thorough, I absolutely have nothing negative to say. She stayed in touch with us every step of the way. The entire experience was worry free thanks to Cheryl's expertise and focus on our wants and needs. I recommend her to anyone buying a home no matter where they are located in the United States.
RESPONSE:Craig, we love hearing the experience was worry-free and appreciate the great review! Brian Unruh, CEO
Star Rating
Third time is the charm! —Phil from Nags Head, NC
I have purchased three homes now with Cheryl as my loan officer. She is the consummate professional. Cheryl knows the business and looks for the best option possible. She kept me up to date and advocated on my behalf when issues arose. Thanks again Cheryl!
RESPONSE:Phil, we appreciate the repeat business (and view it as our highest compliment). Thank you for being a loyal customer and for the great review! Brian Unruh, CEO
Star Rating
one leading agent family here —The Lees from Chesapeake, VA
Superlative lending agent. We have worked with Cheryl before when she was with another bank. We actively sought her out for our next home purchase, even though she had changed banks entirely. Our agent from this most return purchase was reluctant about a non-Virginia lender, but after closing, she had to admit that, "Cheryl has completely restored my faith in out-of-state lenders." She is responsive, thorough, and extremely proactive with the agents, inspectors, and closing folk. As far as we're concerned, there is no other lending agent to consider.
RESPONSE:We are glad you searched for Cheryl and appreciate the wonderful review! Brian Unruh, CEO
Star Rating
Outstanding customer service —stevenelder317 from Dalton City, IL
Cheryl was the best she was always available and always honest. Worked very hard on my behalf to get everything to closing. Would highly recommend Cheryl and the NBKC team for anyone looking to buy a new home or refinance. Thanks Cheryl for making our dream home become reality!!
RESPONSE:We appreciate the opportunity to help with your mortgage and thanks for the great review! Brian Unruh, CEO
Star Rating
Professional Service —Jeremy from Yakima, WA
Cheryl was very helpful and professional. She was very timely in her responses. On top of that she was very knowledgeable about the whole process and patient with this first time home buyer and explained every little thing. Would absolutely recommend her and use her again. Not only was she professional, she truly cares and was excited for me at every turn.
RESPONSE:Jeremy, thank you for the awesome review and huge congrats on your first home! Brian Unruh, CEO
Star Rating
Smooth, hassle free experience —zuser201807291340282 from Richland, WA
I am very happy to recommend Cheryl for any home financing needs. This is based on my recent experience obtaining a home loan for a new construction. Right from pre-approval to the closing, the entire process was handled very professionally and smoothly. She had the best rates compared to all the other lenders I spoke with. In addition, she was very transparent and presented me with all the loan options in a very clear manner. She would also keep me up to date with market trends and interest rates and helped me secure the loan on a day when the rates had dropped significantly. She worked longer hours that day to accommodate my work schedule so that I could indeed benefit from the low rates. Although she was located remotely and in a different time zone, she was very proactive in keeping everything lucid - the appraisal, closing disclosures and dealing with the title company. I am very happy I made the right decision to choose Cheryl as my loan officer.
RESPONSE:We are also glad you chose Cheryl! Thank you for the terrific review and the opportunity to help with your mortgage. Brian Unruh, CEO
Star Rating
Awesome Blossom —Jackie from Phoenix, AZ
Instantly, I found Cheryl to be friendly and genuine. She is a professional and knowledgeable; and she performed her job with the utmost transparency. Cheryl was patient and walked me through the entire lending process and spoke to me in a way that I can understand. She remained constant throughout and kept me posted on everything. Cheryl made certain that all documents were accurate and completed. I closed on my home in thirty days! I recommend Cheryl for anyone looking for awesome representation in mortgage loans. She provided me the very best customer service possible and made sure I received everything that I was supposed to. Thank you Miss Cheryl!  You’re the best!
RESPONSE:Jackie, wow, thank you for the wonderful review! Brian Unruh, CEO
Star Rating
Lady gets it done —Ian from Yakima, WA
New homebuyer here and was not at all sure how the process was conducted. Cheryl made things easy on us and was very thorough and informative throughout the process. We had some issues near closing date and she was even able to get us a credit to help out. Overall great experience!
RESPONSE:Ian, we're glad to hear it was a great experience and big congrats on your first home! Brian Unruh, CEO
Star Rating
Great lender for first time home buyers! —Gina Gessler from Yakima, WA
Cheryl was so great! She was so prompt and as first time home buyers I was expecting the process to be much more confusing than it was! She provided us with a break down of information, and answered any questions or concerns we had about any numbers. I would recommend Cheryl to anyone and was so happy with her work!
RESPONSE:Gina, thank you for the wonderful review and big congrats on your first home! Brian Unruh, CEO
Star Rating
In a word WOW —lmh1rn from Thompsons Station, TN
I closed on my home today. I am ecstatic, but wanted to take the time to review Cheryl Kroll. She was amazing! Cheryl took the time to answer all my questions, she was timely in replying to my realtor and myself. She personalized the experience, even commenting on the photo of the home I shared. Her patience, knowledge, and professionalism during what is a stressful process with such a large purchase. I highly recommend Cheryl.
RESPONSE:We like WOW! Thank you for sharing your experience working with Cheryl and the team! Brian Unruh, CEO

Questions & Answers

What's your advice for new home buyers?

Ask as many questions as you can, as clarity helps alleviate anxiety.

What is your motto or personal mantra?

Be Happy, Be Humble, Be Grateful, Be Silent.

What is your favorite sports team?

I am a Mizzou Tiger fan.

What is something that people would be surprised if they knew about you?

I am a terrible cook.

What's your alma mater?

University of Missouri

What is on your bucket list?

I would like to go to CA and wine country someday.

What aspect of your job are you most passionate about?

Treating people the way I would want to be treated.

Where did you grow up?

Columbia, Missouri, out in the country.

What are some of your hobbies?

I like to jog with my dogs (I have 4), I like to spend time with my family (and my 4 dogs), I like to watch college football.

Before working at NBKC, what was the most unusual or interesting job you've ever had?

I worked for my Dad at his hometown grocery store (back when there was such a thing).