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Meet Cheryl

Loan Officer

140 Reviews - 5 Rating

NMLS #415065

Office - 913-253-0172

Mobile - 913-276-8398

Fax - 913-499-4543

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Advice for new home buyers

Ask as many questions as you can, as clarity helps alleviate anxiety.

Great experience —cjwest17 from Papillion, NE

I was deployed during the process and Cheryl kept me in the loop and worked with me to meet the aggressive closing date. I never felt like I was missing anything and many of my questions were answered before I could even ask them.

RESPONSE:Thank you for the terrific review and most importantly, thank you for your service to our country! Brian Unruh, CEO

Excellent Experience...Again —dstreets2 from Bethesda, MD

This is our second home loan with Cheryl and we have been overwhelmed by our experience both times. She was willing to discuss options with us, was patient and not pushy while we considered those options, and was waiting for us at the ready when we were ready to move. She is knowledgeable, kind, and gets things done. I have referred numerous friends from the military and medical community to her as I believe she is the best in the business.

RESPONSE:Thank you for the opportunity to help (again) with your VA loan, for the fantastic review, and most importantly for your service to our country - thank you! Brian Unruh, CEO

Fantastic and very helpful —Michelle from La Quinta, CA

Cheryl was AMAZING, so helpful and very detailed. She was very responsive, both phone and email and made the entire loan process so easy. I would definitely recommend her. Just amazing!!!

RESPONSE:Michelle, we love hearing the process was easy - thank you for sharing! Brian Unruh, CEO

Exceptional communication —Kandee P from San Diego, CA

I highly recommend Cheryl Kroll for a refi or new mortgage. She is friendly, responsive, and really makes the entire process so smooth. She just completed 2 refis for us at the same time, with great rates and low fees. I referred her to my son who is purchasing his first home and she is providing the same incredible service to him. Thank you so much Cheryl and NBKC for making this so easy.

RESPONSE:Kandee, thank you for the wonderful review, your recommendation of Cheryl and the team, and your referral to your son - thank you! Brian Unruh, CEO

Super smooth re-fi working with Cheryl —Jarratt from Canyon Country, CA

I provided the information and Cheryl took care of everything else. Any issues were handled immediately and efficiently. I'm very fortunate to have worked with such a friendly and professional lending officer.

RESPONSE:We love hearing that your refi was super smooth and thank you for sharing! Brian Unruh, CEO

Great Experience! —Ben from Raeford, NC

Working with Cheryl was a true pleasure. She was able to make the home buying process extremely easy and was able to instill confidence in the entire process! Cheryl did an incredible job of keeping us up to speed with any requirements she needed and was always there to answer our questions!

RESPONSE:Ben, we love hearing that the home buying process was extremely easy and we appreciate you sharing! Brian Unruh, CEO

Super Easy —Chelsea Wood from Nashville, GA

Cheryl guided us through our entire first time home buying experience and was there from start to finish to answer my never ending questions. Our realtor had doubts about an out of town lender, but things ran smoothly to ensure we closed on time without concern! Id recommend Cheryl to any of my close friends or family members. She also kept me informed when rates changed for the better in our case, without me needing to ask. She took the initiative and even prayed for us as we awaited our home inspection results!

RESPONSE:Thank you for the terrific review and big congrats on your first home! Brian Unruh, CEO

A true gem to work with! —zanne1175 from Roseland, NJ

This is our second time refinancing with Cheryl. I thought our first refinance was easy but Cheryl made this the simplest process ever. In addition, we closed in about 30 days from my first email to Cheryl. Cheryl is a wealth of information and a pleasure to work with. Don’t look any further...call Cheryl now.

RESPONSE:We appreciate the recommendation of Cheryl and nbkc! Brian Unruh, CEO

First-class loan officer —Sam C from Kansas City, MO

Cheryl is fantastic. She helped us through the finance and refinance of our home. She is honest, responsive and down to earth. Talking to her is like talking to a trusted family member. I would recommend her to anyone.

RESPONSE:Sam, we appreciate the 5 star review and your recommendation of Cheryl and the team - thank you! Brian Unruh, CEO

CHERYL KROLL (SHE'S AWESOME) —val55artis from Smithfield, VA

I give this beautiful lady 2 thumbs up and more if I had them. She's has been a miracle worker for my husband and I. She helped us purchased our dream home 5 years ago and helped up refinanced the same home one day ago. She did what my local bank couldn't do, and she's waaayyyy out of state. When you have try the rest with no results, try the best, CHERYL KROLL.

RESPONSE:Thank you for the awesome review and sharing your experience working with Cheryl and the nbkc team! Brian Unruh, CEO

Meet Cheryl

Questions & Answers

What is your motto or personal mantra?

Be Happy, Be Humble, Be Grateful, Be Silent.

What is your favorite sports team?

I am a Mizzou Tiger fan.

What is something that people would be surprised if they knew about you?

I am a terrible cook.

What's your alma mater?

University of Missouri

What is on your bucket list?

I would like to go to CA and wine country someday.

What aspect of your job are you most passionate about?

Treating people the way I would want to be treated.

Where did you grow up?

Columbia, Missouri, out in the country.

What are some of your hobbies?

I like to jog with my dogs (I have 4), I like to spend time with my family (and my 4 dogs), I like to watch college football.

Before working at NBKC, what was the most unusual or interesting job you've ever had?

I worked for my Dad at his hometown grocery store (back when there was such a thing).