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Meet Cheryl

100 Reviews - 5 Rating

About Cheryl Kroll

NMLS #415065

Office - 913-253-0172

Mobile - 913-276-8398

Fax - 913-499-4543

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Advice for new home buyers

Ask as many questions as you can, as clarity helps alleviate anxiety.

Awesome 1 of a kind service! —Jason from Grandview, MO

Cheryl went above and beyond to earn my business. She was instrumental throughout the entire process. She stopped at nothing to make sure everything went smooth as could be. She checked in for over a year just to see where we were in the home buying process. When we were ready to pull the trigger Cheryl and the team at NBKC was our only choice.

RESPONSE:Jason, thank you for sharing your experience working with Cheryl and the team! Brian Unruh, CEO

Professional, efficient, great job! —Lourdes V Bermal from San Diego, CA

I would highly recommend Cheryl if you are looking for a new mortgage or thinking of refinancing. I have worked with Cheryl on refinancing twice in the past and most recently to refinance our VA loan. She is very knowledgeable and very pleasant to talk to. It only took us 22 days from the time we applied to closing our loan. Most of all, she is always helpful in getting us the best interest rates with minimal or no out of pocket costs. Great job!

RESPONSE:We appreciate the repeat business, the terrific review, and most importantly we sincerely thank you for your service to our country! Brian Unruh, CEO

I got really lucky! —Nancy Jones from Claremont, CA

When interest rates dropped in March, I went to Costco Services to check things out. NBKC Bank had the best rates, so I clicked on the link, answered a few questions and Cheryl called moments later. I’m 81, have been a homeowner since the ‘60s and refinanced numerous times. This was by far the best experience I’ve ever had! Except for the masked and gloved notary who came to my home to have me sign the final documents during the pandemic (California didn’t accept electronic signatures on closing documents at the time), everything was done online. When there was (the only) glitch, which dealt with master insurance documents at my condominium’s HOA, Cheryl was right there taking care of it and keeping me informed at every step. I can’t imagine ever refinancing again at my age, but believe me, I’m telling everyone I can that if they want the process to go quickly and perfectly, NBKC Bank and Cheryl Kroll are definitely the way to go!

RESPONSE:Nancy, what a wonderful review! Thank you for sharing your experience working with Cheryl and describing the process. Thank you! Brian Unruh, CEO

Excellent service and very professional —Adela from Leesburg, VA

I highly recommend Cheryl if you are considering buying or refinancing your house. This is my third time working with Cheryl and I am always pleased with her professionalism and efficiency. Cheryl is an amazingly easy person to work with and she provides excellent customer service. She is truly knowledgeable, organized and a great communicator who keeps you informed every step of the way. This is our first time working with NBKC Bank and we got the best interest rate and had a great experience using the Doc Magic system to review and e-sign our documents. Feeling thankful for the wonderful experience!

RESPONSE:Adela, we appreciate your loyal business, the fantastic review, and your recommendation of Cheryl and the nbkc team - thank you! Brian Unruh, CEO

Great Experience —Jason Inman from Granger, IN

I worked with Cheryl on a previous VA loan in 2017 and I was very pleased with the experience. We had some problems to work out with the VA inspector, but Cheryl was prompt and professional and the entire experience was smooth. When I had the opportunity to refinance my VA loan, I sent her an email and she called me almost immediately. Again, the process was smooth and she helped me through the entire process. Closing the loan was smooth. She takes care of her clients and she does take great pride in helping others. She has a personal touch that I really appreciated. I highly recommend Cheryl and NBKC.

RESPONSE:Jason, we love hearing that the process went smoothly! We appreciate the repeat business, the 5 star review, and most importantly we sincerely thank you for your service to our country. Brian Unruh, CEO

Excellent and Informative —user5677459 from Clover, SC

Our initial introduction to Cheryl was a detailed breakdown of options available to us which was impressive and made us feel very comfortable moving forward with her to help us refinance. She was professional, timely, informative, and best yet relatable in a process that in the past was painful. She made everything so easy and appreciate everything she did for us.

RESPONSE:Thank you for sharing your experience working with Cheryl and the nbkc team - we appreciate it! Brian Unruh, CEO

Diligent, professional, and caring —Joe Hreiki from Nutley, NJ

We have worked with Cheryl for over 2 years. First when we got our initial loan on our house, Cheryl went above and beyond to secure the best interest rate possible, was available late nights, and weekends, to answer our questions and took time to explain the complicated paperwork, and guide us step by step in the process. She then reached out again to check in, and helped us refinance. Cheryl puts her clients interest as a priority, and working with her is easy and comfortable. I highly recommend her, she is professional, genuine, and diligent.

RESPONSE:Joe, we appreciate the loyal business and your recommendation of Cheryl and the team! Brian Unruh, CEO

Loan refinance —user6723458 from Portsmouth, RI

Cheryl did an amazing job from start to finish. Her team was always available for my questions. I have completed several home loan transactions. I will use her for all of my loans if possible. She receives my highest review.

RESPONSE:We appreciate receiving your highest review - thank you very much! Brian Unruh, CEO

Wonderful person to work with and came through for me where others could not. —t dozier from Livermore, CA

I am delighted that Cheryl saw a way to refiance my home without my tax return, which had old loses and showed no net income. She looked at my Social Security and annuity income and did the refi based on that alone! Wonderful. As a bonus, she is prompt, friendly, and thorough. She made sure I knew what was coming next (and when) for each step of the progress. Besides that, she got me a great interest rate with a no-cost loan. What more can I say -- Choose Cheryl Kroll and NBKC for your next refi or home loan.

RESPONSE:We appreciate the wonderful review and you sharing your experience working with Cheryl and the team - thank you! Brian Unruh, CEO

Cheryl was the absolute best! —Danny B. from Alvin, TX

Cheryl Kroll, went above and beyond to make sure everything was taken care of during the loan process. I couldn't have asked for a better loan officer, and there were plenty of times she took on tasks that weren't even her responsibility. She made my wife and I feel at ease throughout the entire process. If you are in need of a mortgage, look no further than Cheryl Kroll at NBKC Bank.

RESPONSE:Danny, thank you for sharing your experience working with Cheryl and the team! Brian Unruh, CEO

Meet Cheryl

Questions & Answers

What's your advice for new home buyers?

Ask as many questions as you can, as clarity helps alleviate anxiety.

What is your motto or personal mantra?

Be Happy, Be Humble, Be Grateful, Be Silent.

What is your favorite sports team?

I am a Mizzou Tiger fan.

What is something that people would be surprised if they knew about you?

I am a terrible cook.

What's your alma mater?

University of Missouri

What is on your bucket list?

I would like to go to CA and wine country someday.

What aspect of your job are you most passionate about?

Treating people the way I would want to be treated.

Where did you grow up?

Columbia, Missouri, out in the country.

What are some of your hobbies?

I like to jog with my dogs (I have 4), I like to spend time with my family (and my 4 dogs), I like to watch college football.

Before working at NBKC, what was the most unusual or interesting job you've ever had?

I worked for my Dad at his hometown grocery store (back when there was such a thing).