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Cheryl Kroll

Meet Cheryl

83 Reviews - 5 Rating

About Cheryl Kroll

NMLS #415065

Office - 913-253-0172

Mobile - 913-276-8398

Fax - 913-499-4543

Advice for new home buyers

“Ask as many questions as you can, as clarity helps alleviate anxiety.”

Star Rating
A+ —Callum from Mentone, AL
As a first time home buyer, it was such a great experience working with Cheryl. She was a great coach for us through the lending process, which was something we definitely needed. Her communication was awesome - always easy to get a hold of via phone or email - always willing to take the time to answer questions that we had along the way. She was super patient with us whenever there was something we didn't understand and she did a great job of making sure we understood what was going on the whole time. We are very grateful for the chance to work with Cheryl and would highly recommend her!
RESPONSE:Callum, thank you for the wonderful review and big congrats on your first home! Brian Unruh, CEO
Star Rating
Sent by God —Dr. Z. - Veteran and from Highland Mills, NY
Cheryl must have been God-sent. She was referred to us by a friend who knew that we wanted to refinance the house. Now enters Cheryl, who was kind, down to earth, extremely compassionate, reassuring, and knowledgeable. She had an uncanny ability to explain, what would ordinarily be a complex process, using very simple and easy to understand language. Moreover, Cheryl was patient when there were additional and unexpected steps that were needed. And, patient is an appropriate word here because she also had what medical professionals would refer to as excellent bedside manner. We thank Cheryl for all that she has done throughout this process. May God bless her. Dr. Z. & Mrs. Fran
RESPONSE:Dr. Z and Mrs. Fran, thank you for sharing your experience working with Cheryl. We appreciate the opportunity to help with your loan! Brian Unruh, CEO
Star Rating
superb loan officer —Ron Krueger from Spring, TX
Cheryl was an excellent lender for our refinance. She was friendly and caring and easy to work with. She even asked twice how my cold was coming along. Cheryl knows the mortgage business inside out, but more importantly, cares personally about the people she is working with. That is very rare these days. Most important, she is trustworthy and honest, also very rare these days. We would recommend Cheryl to anyone needing a home loan or refinance, and we will seek her out the next time we need a mortgage.
RESPONSE:Ron, thank you for your recommendation of Cheryl and the team - we appreciate it! Brian Unruh, CEO
Star Rating
Quick, efficient, very helpful service —richard vandenhul from Bellingham, WA
Cheryl was fantastic. It was my first time refinancing electronically and she answered all my questions and move the process (and me) along quickly and efficiently. It was a great experience.
RESPONSE:We're glad to hear you had a great experience. We appreciate the opportunity to help out and thank you for terrific review! Brian Unruh, CEO
Star Rating
Incredible is an Understatement —Jeff S. from Evans, GA
Spoke to multiple lenders about lending on a unique property with a tight timeline and unique obstacles. Cheryl's professionalism and confidence left no doubt in my mind that she was who I needed to work with. From day 1 she did not disappoint. She kept me informed, educated me on any questions I had, and offered me multitudes of options to see which best fit my needs. When both the title company, and the selling agent faltered, Cheryl stepped up to personally resolve the issues and ensure the sale closed smoothly. We closed on time, under budget, and it wouldn't have been possible for Cheryl. Will definitely be using her for my purchases and refinances in the future. Best experience with a business professional I have ever had.
RESPONSE:Jeff, thank you for the incredible review - we appreciate it! Brian Unruh, CEO
Star Rating
Cheryl Kroll —gilbert carlos from Chino Hills, CA
Cheryl did an outstanding job on refinancing my home loan. I was so impressed with her professionalism from start to finish. She always went the extra mile to make sure that I fully understood all the details of the loan and contacted third parties such as the tax offices and my lender to clarify what needed to be done to finalize the loan. If anyone needs a loan done right, I highly recommend Cheryl.
RESPONSE:Gilbert, thank you for your recommendation of Cheryl and the team - we appreciate it! Brian Unruh, CEO
Star Rating
Awesome experience —roel from Mission Viejo, CA
We had wonderful experience working with Cheryl Kroll and the entire process was easy from start to finish.She is knowledgeable and passionate about her job.Cheryl always responded to my calls.I would highly recommend her to anyone for a mortgage or refi.
RESPONSE:We love hearing the process was easy from start to finish! Thank you for sharing. Brian Unruh, CEO
Star Rating
Simply The Best - Third time working with Cheryl —Chad N. from Chantilly, VA
We've worked with Cheryl on three separate occasions, the most recent one being a cash out refinance. Cheryl is the consummate professional: efficient, knowledgeable, and responsive... plus a great personality! When it was time to refinance, I simply looked Cheryl up online, discovered she was working with NBKC, and sent her an email. She replied immediately, gathered some quotes, and 14 business days later we signed closing documents in the comfort of our dining room. I researched NBKC during the process just to make sure their rates were decent, and I happily discovered that Nerdwallet listed them as the #1 option for the borrowing options we chose. We would choose Cheryl regardless of the bank, but it's nice to know that she has teamed up with a leader in the market.
RESPONSE:Chad, thank you for sharing your experience working with Cheryl and the team! Brian Unruh, CEO
Star Rating
HIGHLY Recommend! A True Gem ! —Christianson from Kure Beach, NC
This is our second time using Cheryl's impeccable service ! She is AMAZING ! Ultimate Professional - Personable- Sincere- Hardworking. After going through a recent hurricane and having to rebuild, it has been an extremely stressful year. Cheryl set our minds at ease and worked hard to get us the best rates in a timely manner. She is a real sweetheart too ! We HIGHLY recommend Cheryl - The bank she works for is so lucky to have her !
RESPONSE:Thank you for the recommendation of Cheryl and nbkc - we appreciate it! FYI, we definitely don't think of ourselves as a big bank, quite the opposite in fact. Our culture is second to none and our folks are the best in the business. We are very appreciative of being able to work with people all over the country and great reviews like yours make all the difference! Brian Unruh, CEO
Star Rating
Cheryl Kroll —kschertz1 from Brighton, CO
Very helpful and reassuring. Cheryl was upfront and did not try to push me into a loan that I did not want unlike the local lender I had spoken with first. I highly recommended Cheryl for all your mortgage needs!
RESPONSE:We appreciate your recommendation of Cheryl and the team - thank you! Brian Unruh, CEO

Questions & Answers

What's your advice for new home buyers?

Ask as many questions as you can, as clarity helps alleviate anxiety.

What is your motto or personal mantra?

Be Happy, Be Humble, Be Grateful, Be Silent.

What is your favorite sports team?

I am a Mizzou Tiger fan.

What is something that people would be surprised if they knew about you?

I am a terrible cook.

What's your alma mater?

University of Missouri

What is on your bucket list?

I would like to go to CA and wine country someday.

What aspect of your job are you most passionate about?

Treating people the way I would want to be treated.

Where did you grow up?

Columbia, Missouri, out in the country.

What are some of your hobbies?

I like to jog with my dogs (I have 4), I like to spend time with my family (and my 4 dogs), I like to watch college football.

Before working at NBKC, what was the most unusual or interesting job you've ever had?

I worked for my Dad at his hometown grocery store (back when there was such a thing).