I was in the midst of processing my loan with my local bank. A problem arose with underwriting. The bank manager & the underwriter's manager were also involved, but had reached an Impasse. I had submitted my loan application online; so, I was of course, bombarded by numerous lenders. I ignored all inquiries except one, that was Scott's. He respectfully reached out to me in an email suggesting I could use my VA benefits. I responded that I had previously used them, thinking this will end the conversation. However, Scott then took the time to educate me. He said it is possible that I had not exhausted my benefits. After sending him the info he requested, he responded that I had VA funds remaining. He requested another couple of items to take to underwriting, who assured Scott my loan would process. I contacted my bank to inform them that I would have NBKC bank process my loan. I was impressed with what transpired over the next 3 weeks. In short, because of Scott's knowledge, diligence, relationships, integrity & prompt communications, I got a lower than expected interest rate, saved thousands of dollars & was able to meet my closing date! I felt like I was Scott's "Only Customer" because of his impeccable service!!!