Chad was extremely helpful. He made the whole process of applying for a home loan painless for me. He responded to my questions quickly and provided guidance at every step. He was patient and always willing to assist. Excellent work!

I thought it was a little crazy to go through Costco for a mortgage but after reading positive reviews online I decided to go for it. I did a quick online request and received multiple calls from lenders but I liked how personable Chad was and he seemed to be really interested in helping me. I told him my unique situation (I was buying back my old house in Salt Lake City but needed to sell my current home in Austin to make that happen). He got me pre-approved quickly so the seller in SLC was willing to work with me. I got my house listed in TX and it was under contract in 3 days. To complicate things even more, I had an upcoming trip right in the middle of the process. Trying to buy AND sell a house with same day closings while I was out of the country with no internet access for 2.5 weeks is crazy!! I can't imagine a more stressful situation. I told Chad about my impending travel plans and communication made all the difference. He was clear as to what he needed from me to make it happen and assured me he'd keep the process on track while I was gone. He did!! I am happy to say that during my very brief access to internet at a local cafe in Uruguay I only had 1 email about both closings and it was from one of the title companies responding to Chad's request for a document to keep things on track. I can't say enough positive things about what an impossible situation this seemed like and Chad kept his word and we closed on time. On top of that, my closing costs were actually less than I expected!! That never happens! Chad was positive, supportive, helpful and organized the entire time. He either answered the phone or immediately responded to my calls every single time. I don't have anything negative to say. I will definitely recommend his services to anyone looking for a lender. Thanks to Chad and thanks to NBKC, it's great to be home!!

I have such gratitude and respect for Chad Walker. He went above and beyond for us! We have purchased, sold and refinanced properties over the years and NEVER have we worked with someone so available, helpful and understanding. He is one of a kind!

I would like to take this time to thank Chad for all his help through this transition with the refinance of our home. He was persistent but not pushy, and very efficient through the whole processes. Always answered all my questions immediately through email. I would highly recommend him to my family and friends.

My wife and I had talked about getting a home equity loan to do work around the home, but checked into doing cash out refinance through Lending Tree. As soon as I hit the send button, I was getting bombarded with calls from lenders wanting to do business. Chad was one of the few that provided complete information about costs. Another lender was extremely pushy, and when I told him we decided to go with NBKC, he wanted to know why. The cost of getting a loan was much less than theirs -- the other lender tried to tell us it was a scam, we would be charged for a lot more than that. But Chad was almost spot on, hundreds of dollars less than the other -- and the whole process was extremely smooth.

The whole experience with NBKC and Chad Walker for our refinance was done so smoothly and on time. All quotes and timeline for paper work were just as stated with no hidden charges. Now we ask ourselves, why did we ever go to other financial institutions.

We found Chad through Costco. We looked at a few others and went with NBKC because they had the best interest rate. Chad came along with that interest rate and we couldn't be happier with our choice. Chad walked us through the process, everything was done electronically, and we closed on time in our 30 day window. A great strength of Chad's is he gets back to you immediately--great customer service!

Of all the lendors we interviewed, Chad was the best. His offer was great, he was on time, and never tried to mislead us. He was helpful and available when we needed help. Thanks Chad!

As a first-time home buyer, I didn’t really know what to expect. Chad patiently walked me through the process and was always accessible and willing to answer my many questions. On top of all of this, he worked tirelessly with me to meet my tight timeline of closing in under 30 days from the day I made an offer. He was very personable and overall seemed like a good guy. Couldn’t have asked for a better experience.

This is may first mortgage. Chad was very patient in explaining things. This online-based lender makes the whole procedure very efficient and easy by email, phone, and text msg communications. The rate was at low end, and very competitive. My overall experience is great.