I thought it was a little crazy to go through Costco for a mortgage but after reading positive reviews online I decided to go for it. I did a quick online request and received multiple calls from lenders but I liked how personable Chad was and he seemed to be really interested in helping me. I told him my unique situation (I was buying back my old house in Salt Lake City but needed to sell my current home in Austin to make that happen). He got me pre-approved quickly so the seller in SLC was willing to work with me. I got my house listed in TX and it was under contract in 3 days. To complicate things even more, I had an upcoming trip right in the middle of the process. Trying to buy AND sell a house with same day closings while I was out of the country with no internet access for 2.5 weeks is crazy!! I can't imagine a more stressful situation. I told Chad about my impending travel plans and communication made all the difference. He was clear as to what he needed from me to make it happen and assured me he'd keep the process on track while I was gone. He did!! I am happy to say that during my very brief access to internet at a local cafe in Uruguay I only had 1 email about both closings and it was from one of the title companies responding to Chad's request for a document to keep things on track. I can't say enough positive things about what an impossible situation this seemed like and Chad kept his word and we closed on time. On top of that, my closing costs were actually less than I expected!! That never happens!
Chad was positive, supportive, helpful and organized the entire time. He either answered the phone or immediately responded to my calls every single time. I don't have anything negative to say. I will definitely recommend his services to anyone looking for a lender.
Thanks to Chad and thanks to NBKC, it's great to be home!!