Fraud is the biggest concerns of online application. They keep changing the description once they have all the personal information. That was my experience. So, before contacting her, I carefully reviewed her review of Zillow. She responded very quickly to initial online inquiries and presented loan proposals. We mostly contacted by email, but she called me once and confirmed her. (You know what this means).
She was very patient with my lack of knowledge on the refi process. She answered any questions quickly and followed up with me. She is very organized and a clear communicator, so we always knew what documents we needed and led us step-by-step through the process.
She also provides estimated timetables for processes and deadlines. The whole process was completed smoothly with her expected timetable. So I highly recommend Paige. She is a reliable, honest helper and expert in financing.