The way nbkcBank Loan Originator and Officer Paige Murphy processed my loan request and orchestrated the procedures necessary for me to close the purchase of a house at my convenience was nothing less than overwhelming. Her professionalism, knowledge of the complete loan process, willingness to spend time answering my questions, and patience in explaining the “whys” of the process so an old engineer could understand them, were greatly appreciated. Not once did I hear, “Oh, don’t worry about that. We’ll take care of that later”. She is truly impressive.
I nbkc Bank as my mortgage lender after several conversations with Ms. Murphy. She listened to - and heard - what I said, and she reacted accordingly, even accepting my November 30 goal as hers. She locked an interest rate on Monday 11/12 and I had a copy of the house appraisal by Friday 11/16. I received a copy of the Initial Closing Disclosure on Monday 11/19. On Tuesday, 11/20, Ms. Murphy sent confirmation of a closing appointment at 2:00 pm on November 30, the final closing cost amount, and wire transfer instructions to get the funds to the SC lawyers. I wired the closing funds that afternoon and signed closing papers on November 30.
Eight days from locking a loan rate to wiring the final closing costs, and we met my goal of closing on November 30. I used the term “overwhelming” earlier but I’m not sure it properly conveys Ms. Murphy’s outstanding, impressive and awesome performance.