In our recent home mortgage experience, we were contacted by several loan originators and we knew from our first call with Brad Pointer that he was exceptional. Brad took a service rather than a sales approach in trying to get our business. We engaged with him just before the July 4th holiday and were very impressed that he was very willing to work on our files over the holiday week-end to enable us to expedite our mortgage application. Throughout the process, Brad was highly reliable, doing what he said he would do and within the time frame he indicated. This included completing the paperwork for the loan application, expediting the appraisal and ensuring timely under-writing. As he was always on top of the process and given his expertise, he made the experience as painless as possible, providing a significant level of confidence that we would not only get a competitive loan but also first-class service. Brad struck the right balance of professionalism and friendliness and by the end of the process, we felt as though he was not only a business contact but also a good friend. Incredible, considering that this was all via telephone and email !!