This was my first time refinancing with a non-local lender, and Derek went above and beyond the call of duty to make the process both as fast and painless as possible. Right from the get go, Derek responded promptly and at all hours, routinely checking in to see if I had questions and to provide updates. I think I heard from him more often than local lenders I have previously used who were right down the street! He was able to work around some of my unique circumstances and offer up options to reduce closing costs, while still making sure we closed on time. Even after we closed, Derek continued to follow up to make sure everything was going well and to make sure I didn't have lingering questions. I look forward to using Derek for my next house!