1st time home buyer. Did days if not weeks of research into mortgages and brokers/banks to get one through. I gave Costco's mortgage marketplace a shot, and came across NBKC.
I knew the risk of going with a large institution based states away from me, but after reading many reviews and subsequently applying and speaking with my assigned loan officer, Derek, I rolled with it. Boy, did I make the right decision.
NBKC's mortgage process was as seamless as I could have imagined, albeit I was more ignorant having never gone through the home buying process before. Everything but the closing paperwork was done online.
Derek was available seemingly 24/7, and must have spent no less than 3 hours on the phone with me over several weeks answering my many questions, walking me through his daily routine checking for the lowest rates (which he locked in for me perfectly).
A small hiccup from a different department on closing day when I was in a rush meant Derek was scrambling to get it resolved for me, which he did quite quickly.
I have zero regrets about going through NBKC, and would recommend Derek to friends, family, or anyone else who needs a loan.