Derek contacted me within minutes of submitting my pre-approval application, and walked me through the approval and underwriting process. Our situation was quite complex - I'm self-employed, we were buying out of state, and we had a tight timeframe on closing - but Derek made it happen. He was wonderfully communicative, helped handle any problems that came up, and liaised with our title company and agent to ensure everything went smoothly. Barely three weeks elapsed between putting in an offer and closing, and Derek also managed to offer better rates than the other lenders we spoke to. Thanks so much, Derek!