I was introduced to Mike while I was mortgage shopping. Even though I was pretty impressed with his quote, and overall demeanor and professionalism, I went ahead with a local lender as it was our first home and having a local lender seemed reassuring, as we had a 3 week (very aggressive) closing time. Being on work visa wasn't making things easier either. I informed Mike about our decision of going head with the local lender and he took that information in while being very respectful and professional.
1 week into the process, the local lender seemed dicey as he wasn't sure if he could originate mortgage for non citizens, and that's where I called Mike back. Mike reassured that he can originate loan for us [he was very knowledgeable about the process], and quoted a good rate with very reasonable closing costs, and reassured that we we could still close on time. 5 working days later, we have completed the loan approval process and are ready to close on time. That speaks volumes about Mike's dedication, his knowledge of the process, and most importantly establishing reasonable expectations (and not overselling himself). Also, not to discount NBKC's use of latest technology, which was also very helpful in making the process go seamlessly.
All in all, very satisfied with the Mike's professionalism, and NBKC in general. Mike was very responsive and always available to speak and address our questions & concerns in a simple and easy to follow manner. I would not hesitate referring Mike to anyone seeking a competitive rate & closing costs, and a seamless / stress-free mortgage process. Thank you so very much!