After using Costco to get an amazing deal on a new auto lease, my wife and I decided to see what Costco offered relative to refinancing our home mortgage. We were leaning towards an online experience and nbkc bank was one of the highly rated options we found through the Costco site. We did additional investigation online to gain confidence nbkc bank was real and found an overall, very positive reputation. We lived in the KC area at one time and recognized they are an actual bank with physical branches as well as an online option.
We consider ourselves very fortunate to have worked with Mike Yarbrough, our Loan Officer with nbkc bank. I'm in professional services myself and Mike is among the most responsive, engaged, and organized people I've come across in my many years. This is a busy time for Loan Officers, but he somehow made us feel like we were his only clients. I asked a lot of questions via email and he was always back to me promptly with the answer or, at least, the acknowledgement he would get back to me with the answer. I'm taking time to write this review, because this experience was noticeably different. Mike was there throughout the process and never passed us off to others on the nbkc bank team--although, others were clearly involved and supporting Mike and our loan process. And, speaking of the process, the nbkc bank's online capabilities were very good and made it easy. We completed all but 30-minutes online--a closing company met in person to finalized the loan. The closing company used by nbkc bank in our case, Silk Title & Escrow, also did a great job!
In conclusion, I'm sending Mike's contact information to a number of my friends and family. He's that good!