My wife and I recently purchased our very first home in Anchorage, AK . We had originally been gathering information from local lenders to see what rates we might be able to secure, but was quickly learning that we knew very little about the process of home buying, the lending process, or a detailed break down of what all makes up a down payment, what closing costs involve, etc.
Working with Robb was sort of a chance occurrence. I was informed by a friend of mine that Costco had a mortgage program with a number of lenders and that there were significant less fees compared to local lenders, and that their rates were very competitive. I saw that NBKC Bank was one of the lenders who participated in the program with Costco, and luckily I got connected with Robb.
I was early to disclose just how little I understood about this particular process, and Robb was very thorough and reassuring during the whole process, teaching me the overall process of buying a home. When I had more detailed follow-up inquiries, he was patient, informative, and very timely in his communication despite me being in a completely different time Zone. (I really felt like there was no trade-off with his response time even though he was not locally situated).
I had gotten connected with Robb with just over 30 days to our scheduled closing date, and he reassured my wife and I that they will get things moving and that he will make sure we can close in time. (We were not disappointed!!)
Overall, we felt very well taken care of by Robb. I would recommend him to any of my family members and friends (I think he would especially be excellent for anyone who may not have gone through this process previously, as I found Robb to be an extremely effective educator/teacher).