We found Ryan Lewis through Costco, where NBKC came highly recommended. He processed all our our paperwork quickly and, despite being in different times zones, responded to every one of our questions/emails within a few hours (more often within an hour). As first time home buyers, we felt we were in great hands throughout the process. We even had an error on our end with paperwork, and Ryan rapidly processed the numbers and got us back on track to close on time. He worked with us to get a great interest rate, too! Adding to his reliability, we worked with a veteran realtor who was at first skeptical about our using an online lender. She was VERY impressed with Ryan and is also looking forward to working with him in the future. We would highly recommend working with him!