We hadn't heard of NBKC before starting to research buying a new home. We had originally planned on staying with our current mortgage company, but after seeing their loan fees, we decided to shop around. After seeing great reviews about NBKC, we thought it wouldn't hurt to reach out. Barbara was assigned to us as our loan officer and it couldn't have been an easier process. Everything went smoothly, all our questions were answered in a timely fashion (and we even got responses sometimes after what we would consider normal business hours) and despite the COVID-19 virus making this more challenging, Barbara got us through it all. We closed on time, had no issues, and wouldn't hesitate to use NBKC and Barbara again. The interest rate and fees, especially being a Costco member, were more than fair and we look forward to being in our house for a long time!