This was our first experience with NBKC bank which was nothing less than excellent due to our loan agent, Chad Kreutzer! He is an absolutely PHENOMENAL professional! Very patient and thorough to answer questions and was very helpful to get us the best rate possible. Throughout our refinancing experience with Chad, he was extremely efficient in getting documents prepared and emailed to us for signing and communicating with us immediately as questions arose. This was extremely helpful and we were comforted knowing that our needs and concerns were being addressed. During this time when most businesses are shut-down due to the pandemic, Chad processed our home loan without any delay and took the stress out of refinancing. Thank you so much Chad - you're absolutely awesome!