I talked to three or four other loan officers when looking at refinancing who had the same rates. I went with Anthony because he was the most straight-forward, fun to talk to, interested in me as a person, and I felt the most competent. He got back to me quickly when I emailed him questions, either by email or phone if that was easier. Called and emailed me to let me know where we were in the process, and just to check in to see how we were doing with everything. I hope we can work with him again, he made the whole process easy and understandable.