We had an incredible experience with Jackie when we refinanced our mortgage. This is the 2nd time we refinanced our mortgage with Jackie, and we have only had a positive experience. Jackie is incredibly personal, friendly, and easy to work with. While we have never met, it appears like we have known each other for some time- and that is due to her upbeat, positive, and friendly tone over the phone.
She is prompt, returns all messages (email, phone, text), and is extremely helpful and efficient with answers, getting the loan processed, and advice. In our experience over the years with mortgages and refinances, Jackie has been, by far, the best lender/loan officer we have worked with. Without question, if we would ever consider a refinance due to interest rate changes, Jackie will be the person we call and will want to work with.