From the beginning to end, Kelli did an outstanding job. She answered all our questions in detail, understood every step of the process, and was available almost instantly at all times, even on weekends. Everything was done on time at each step, even though we had a very short closing time and problems with the seller caused some consternation and delays. She kept in close communication with our broker and much happened behind the scenes without us having to be involved. When another bank approached us and make a very "attractive" offer after we started working with NBKC and we told Kelli we had to consider it, she did not get offended and behaved completely professionally about it, and when we decided to stick with NBKC it was partly this superior attitude and professionalism that confirmed our choice. We would recommend to anyone to work with Kelli without the slightest reservation.