We drove an hour to meet with a specific lender in So. Cal. What a disappointment! Our son-in-law told us to go to Costco.com Mortgage Services and look for the bank he has worked with—the National Bank of Kansas City. When we did we got to work with Maggie Nguyen. What a friendly, competent, easy to reach, professional, knowledgeable, delightful person to work with during a rather extensive document laden process. She was always moving faster on everything than we were. We never had to wait for her for anything. She was easy to reach and encouraged us all the way. We got a good interest rate and saved around $10.000 in escrow fees. We highly recommend Maggie Nguyen and the National Bank of Kansas City.