I’ve been a member of NBKC bank for many years, and the stellar customer service I’ve received from these folks is a big reason why. Every bit of business I’ve conducted with them over the years has been smooth, friendly and they treat you like a friend instead of an account number. Truly the gold standard for banking and investments, and there isn’t a close second.
When it came time to buy a home, there was no doubt in my mind who would be getting my business - the same people who have treated me so well over the years, NBKC. And to boot, I had the extreme good fortune to work with Mary Bennett.
That’s when I found out there was a PLATINUM standard in customer service. :-)
From the very first phone call all the way to receiving the “Congratulations on your new home!” email, Mary has been both a joy and a blessing to work with. Knowledgeable, professional and friendly, she has been everything you would ever hope for. Got questions? Mary has the answers, and you get them NOW. Nervous about something? It really shines through that Mary has been doing this for a long time, and her experience and calm really make you feel like you’re dealing with a trusted ally. She’s right there for you every step of the way - emails after hours? Mary answers.
Mary is there for you every step of the way, and really provides you with the kind of customer service you always dream about but rarely find anymore. She’s taken what can be one of the most stressful events in a person’s life and made it a smooth, calm and dare I say (you bet I do!) happy process. Yes, she’s THAT amazing. :-)
To potential homebuyers - anyone you do business with at NBKC will do a great job for you, but do yourself a favor and get to Mary. She is simply the best OF the best.
To Mary - thank you so much for all your help. I can’t say it enough, but you have been nothing short of wonderful to work with ma’am!
To the leadership at NBKC - thank you for being the best bank on the planet in all phases of the business. Whatever you’re paying Mary, it can’t be enough for the job she’s doing and the credit she’s bringing to your operations. Strongly consider her for leadership opportunities... this is EXACTLY the caliber of employee you want to be in a position to guide the business, and to teach the next generation of NBKC superstars what stellar customer service looks like.