We were in a jam to purchase a new home, after the sudden death of my mother (my father needed to move in with us). We are also expecting our first child, and we basically had way too many things happening at the same time, creating an extremely stressful situation. Matt was excellent. Answered all our questions whenever we needed it, or found the answer ASAP. Worked with us for 3 mos. until we got to settlement and helped ensure we could qualify for the new house we needed. Even if I needed to call him personally instead of email, he was easy to reach, talk to and get the job done. Also, was an excellent liaison with their underwriters which can be an undertaking in themselves and overwhelming. He helped us figure out what was needed, and worked in the timeline we had. HIGHLY RECOMMEND.