I was offered 2 options. —gmullins1 from Granada Hills, CA
I first learned about NBKC Bank's website thru Costco.com's home refinance website as I was looking to refinance from a 4.5% 30 yr loan to a 3.0% 15 yr loan on my primary residence. I was offered 2 options. One was a bank, also in the Kansas City area, that was dictatorial in its approach to the loan terms I requested, and the other was NBKC's, Matthew Johnson, who totally justified the trust I originally felt in him from the beginning of the loan process to the very end. He amazingly did everything he said he was going to be able to do, and he always responded when he said he would, but, most of all, he was truthful and straightforward - a trait sorely lacking in the banking industry these days.