Shane was great to work with. He was very responsive by phone and email and answered all my questions. When the appraisal came in as a single family with mother-in-law apartment instead of as duplex, he got me a lower rate. The title company closing agent commented on how easy it was to work with Shane and his company, as if that was unusual (something I wouldn't know, this being my first purchase). A friend recommended Shane and told me both she and her brother had worked with him, and he had the best rates. If I buy another property, Shane will be my first call for the loan.