After attempting to refinance my home on three separate occasions I finally met Steve Millert with NBKC Bank. I have to admit that I was very skeptical by this point and thought that the industry was just a bunch of people that told you what you wanted to hear and never came through. Steve was the person that completely changed my mind about the refinancing experience and everything that was promised happened. It was just that simple.

3rd time I've used Steve and will continue to use as needed. Why change when you have something good. Steve is always available, makes time for you, answers emails at all times of day. He makes your life easy. Thank you for all you do! Until next time.

I had great experience working with Steve. He was quick in response and kept me up to date through the process. He helped me with refinancing both primary and rental house. I will again get his help if needed and recommend to my friends.

Steve was great to work with. His communication was timely and he made the process easy. In addition, when first comparing rates it never felt like he was being aggressive or playing games (unlike a lot of other brokers/agents). The rate he got us was very competitive and we'd happily do business through him again.

Steve was right on top of things. He picks up his own phone when you call. Or when I left voice mail, he got back to me in a couple of hours. He was clear about what he needed from me, and kept me abreast of the progress of the application. He also worked well with my real estate agent. I cannot believe how smoothly my loan went!

The best compliment is repeated business. I’ve used Steve twice now, and each time has been smooth sailing. Any questions were promptly answered, and the transactions went through without incident.

I had a very complicated situation. I was purchasing a new construction with a VA home loan that was a two unit home. We ran into issues with the title company, the builder, the appraiser, and had to overcome a number of obstacles to close on my home. There was one constant throughout my project and that was Steve’s willingness to do anything he needed to help me get the deal done. Steve was proactively managing issues with that he anticipated in order to make sure there were no delays to close. He really went above and beyond. His knowledge of the VA home loan process is absolute. You will be challenged to find someone better than him. Early on, just to make sure I was being thorough, I talked to other loan officers at big name banks to compare options. The two big name lenders shuffled me around to different people and had no interest in even trying to help me. You can’t compare the Personalized service Steve provides you with some of the bigger names banks you might be tempted to use. On top of the personalized service, NBKC had the lowest rates and closing costs I could find. I can’t think of a single reason not work with Steve, especially when trying to use a VA home loan. I have no doubt that I would not have been able to buy my home if I went with a different lender. I wouldn’t hesitate to refer Steve to any of my family or friends. He answered every single one of my calls and was always available to me. He would answer each of my emails almost immediately. Even with me being in Hawaii, he would make time in the evening to talk to me or email me after I got off work. You will not regret working with Steve.

This is the second time we have worked with Steve. He is always responsive, more so than local mortgage brokers we have worked with in the past, and always more knowledgeable than local agents we are referred to. Working with Steve is a pleasure and you will be happy with your experience.

This was my second refinancing with Steve, my first experience was so great that I went directly back with him for my second refi. He is professional and made the whole process stress free, anytime I had a question he replied right away. You are in good hands with Steve!

Steve always responded via phone, text or email. His help was great. The process itself was a bit cumbersome. I held off doing this review until I received the paper copy of my mortgage as the notary I worked with did not provide a complete copy. I have still not received the copy in the mail. this is disappointing. Steve was great.