In September 2018, while in a Costco store, I listened to a man promoting home mortgages through Costco associated banks. At the time I was in the process of researching banks for the purpose of obtaining a mortgage on a rental we own.
The bank that seamed the best was NBKC Bank. The banks have many loan officers but I believe I lucked-out with Travis Tjaden the top Loan Originator Officer.
Mr. Tjaden has been on top of every step of the process. This has allowed the process to flow very smoothly and quickly. It is absolutely a blessing to work with Mr. Tjaden. I actually look forward to talking to him. He quickly responds to every email I send and if there is an issue, he gently gives me his advice on how to correct that issue.
As an example, this past Labor Day September 3, 2018 he responded to my email even though his bank was closed. He was able to call me because his cell phone receives forwards from his office phone. In this way he stays in communication with his clients. We were able to discuss the appraiser that was scheduled to appraise the condo that day.
Anyone who needs a mortgage will not go wrong with Travis Tjaden because his clients are a priority to him.
I hope NBKC realizes that it is employees like Mr Tjaden that allow your bank to get stellar reviews. I hope he is well compensated because he is a great representative of your bank.