Chad helped and guided us through the second refinance of our mortgage. It was the best experience we have ever had with any financial professional. He made us feel like we were his primary concern. He inspired confidence throughout the entire transaction, which is a must for an online experience. Most importantly, he was incredibly responsive and answered all our questions promptly. Even when there was a bit of delay in getting to closing, Chad kept us informed about the progress and worked to get us to closing as soon as possible. The entire process went without a hitch, and we got a great rate. We will definitely recommend Chad and NBKC to our friends and family if they are in need of a home loan or refinance.