Advice for New Home Buyers
Do your homework and use the advice of professionals with whom you can trust and work comfortably.
“This was our first time buying a home and Jeff was extremely helpful, guiding us through the whole process . He always had quick responses to our questions and it seemed like he worked around the clock. We appreciate having Jeff as our loan officer and would highly recommend him to anyone looking to purchase a home.”
—Ander Jayo from from John Day, OR
“Jeff has been wonderful to work with when my wife and I were in the market for purchasing our first house together. Jeff was always available, even at some late hours, responding to questions and helping us with requested information. As a first time home buyer myself I was unaware of a lot of details and Jeff helped answer those patiently and friendly. He was easy to work with and I would recommend Jeff to anyone looking for help with their mortgage.”
—Kanchan from from Tacoma, WA
“Jeff made the whole home loan process easy and efficient. He is a great communicator and provides easy to follow instructions and information. He is super friendly, and very respectful of your time. All of our communication was done remotely either over email or the phone, but I never felt disconnected in any way. Jeff worked with my parents on a refinance as well and I would highly recommend him to any for a home purchase or refi.”
—SPozin from from Kansas City, MO
“Jeff was always helpful and on top of everything - even with a 2 hour time difference. He answered emails in the evening and early morning, and never made us feel silly for asking questions. Jeff and NBKC saved us literally thousands of dollars on points and fees. I have already recommended Jeff and NBKC Bank to several friends and will continue to do so.”
—steve o69 from from North Bend, WA
“I found Jeff through Costco's mortgage program. NBKC Bank was offering competitive rates through Costco and they had the highest ratings. Jeff called me seconds after I requested follow-up, and he was patient as I dipped my toe into the lending process. In the end I found Jeff to be very friendly, knowledgeable, and most importantly responsive. 99% of the times I called, Jeff picked up phone and answered my questions (which is rare for any company). When I emailed Jeff, he normally responded within minutes. In the end, we got a great rate and exemplary service from Jeff and NBKC Bank. I highly recommend both as well as Costco's Mortgage Program.”
—user4836822 from from Warrenton, VA
“Jeff and NBKC went to great lengths to ensure my home purchase went smooth. Friendly Team and always available to answer questions. Highly recommend their services.”
—ronruzek from from Roswell, NM
“Jeff was extremely helpful from the start. He was very quick to contact me after I initiated the process and was very patient. I work a lot of long hours, and it's very difficult for me to conduct personal business during the day and during the week. Jeff gave me his mobile number, and was happy to work with me in the evenings and on the weekends. He definitely made this process as easy for me as it could be.”
—Joel Brinkley from from Lake Charles, LA
“I've enjoyed working with Jeff Hiller. I'm a first time home buyer and so had many questions. Jeff is very patient and answered all of my questions and also closed on time. He even agreed and closed one day prior to actual closing date upon our request. He locked our intrest rate over night during the rates increasing time.”
—Krishna T from from Georgetown, TX
“It was a real pleasure working with Jeff. Easy to reach, professional, friendly. Returned my calls and emails promptly. In spite of a couple of glitches regarding property taxes and payoff amount to the current lender, he was patient and made the whole experience nice and smooth. I highly recommend Jeff to anyone who needs help with refinancing their home.”
—Daniel C. from from Lake Orion, MI
“Jeff Hiller has an extraordinarily positive and professional demeanor. In his work as a lender, he is thorough, polite, trustworthy, on time, and does not make mistakes. Furthermore, with his sunny disposition, he shares a sense of confidence in his clients. When I had questions, he answered them in a timely manner, letting me know that he was confident my loan would be approved. I felt as though I had nothing to worry about. During the times that Jeff spoke with me, he gave me the impression that I was important, as though I were his only client. The truth is that Jeff's knowledge of information in the field of real estate is remarkable. Given that he works as a lender in all 50 states, he has an understanding of how regulations work in each state at his fingertips. While covering the bases for steps that had to be made within the loan process, Jeff advised me to be careful and fastidious as I examined documents that I needed to sign. His expectation for perfection thus includes all people who are involved in the loan processes he oversees. I would not hesitate to give my highest recommendation to anyone for Jeff Hiller as an outstanding lending officer.”
—marymahoney517 from from Grand Rapids, MI
"I've learned that people will forget what you said, people will forget what you did, but people will never forget how you made them feel." —Maya Angelou
All Arizona State Sun Devil Athletics...passionate alum!
I have two children that participate in intercollegiate athletics...basketball and gymnastics.
Arizona State University – B.S. University of Kansas - Masters
Helping people not only fulfill their dream of owning a home, but assisting them in educating them on how important having the "right" mortgage is to their overall financial well-being.
On a family farm in rural northwest Iowa. We drove 18 miles to get to our high school.
Working out, attending as many of my kids sporting activities as possible, watching almost any sports event on TV and attending in person.
I worked in the sports industry from the time I was in college until I left the industry in 2003. From working with the Kansas City Chiefs and the NCAA National Office, I had some great experiences and met some very influential sports celebrities throughout the years.