Contact Us

Personal & Business Accounts

Deposit account customer support

Phone available: Monday-Friday 7am-6pm CST

Live Chat available: Monday-Friday 7am-6pm CST and
Saturday 9am-1pm CST

customersupport@nbkc.com

Report a lost or stolen debit card

Available 24/7

Inquire about online account application

Available Monday-Friday
8am-5pm CST

Home Loans

New Mortgage Loan Inquiries

Assistance with obtaining a home loan or refinancing a home loan

Available Monday-Friday
8am-7pm CST

mortgage@nbkc.com

Existing Mortgage Customer Support

Where to make a payment, questions on an escrow account, etc

Available Monday-Friday
8am-5pm CST

8-digit loan number:

homeloansservicing@nbkc.com

10-digit loan number:

custserve@yourmortgageonline.com

Mortgage statement errors or RESPA information requests

To receive protections provided under RESPA, please send notices of error and requests for information to the following address, including the specific attention line noted.

Attention: Mail Stop NOE1290
1 Corporate Drive, Suite 360
Lake Zurich, IL 60047

Need additional support?

General automated nbkc account support

customersupport@nbkc.com

Customer of these partners can click below to contact customer support

Our Kansas City bank locations

What you see is what you get — a simple, secure account that won’t charge
you just to use it. Free and easy. It’s banking au naturel.

To find the nearest deposit-enabled ATM, select "Deposit Available" in the filter below.

Kansas City, MO

4.8 based on 1,400+ reviews

8320 Ward Parkway
Kansas City, MO 64114

816-965-1400

Available M-F
8a-5p CST

Get DirectionsView Details

Liberty, MO

4.0 based on 30+ reviews

9750 N Ash Avenue
Kansas City, MO 64157

816-407-0300

Available M-F
9a-5p CST

Get DirectionsView Details

Overland Park, KS

4.8 based on 380+ reviews

4040 Indian Creek Parkway
Overland Park, KS 66207

913-905-2100

Available M-F
9a-5p CST

Get DirectionsView Details

Leawood, KS

4.4 based on 15+ reviews

3510 W 95th Street
Leawood, KS 66206

913-341-1144

Available M-F
9a-5p CST

Get DirectionsView Details

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