Contact Us

Personal & Business Accounts

Deposit account customer support

Phone available: Monday-Friday 7am-6pm CST

Live Chat available: Monday-Friday 7am-6pm CST and
Saturday 9am-1pm CST

Report a lost or stolen debit card

Available 24/7

Inquire about online account application

Available Monday-Friday
8am-5pm CST

Home Loans

New Mortgage Loan Inquiries

Assistance with obtaining a home loan or refinancing a home loan

Available Monday-Friday
8am-7pm CST

Existing Mortgage Customer Support

Where to make a payment, questions on an escrow account, etc

Available Monday-Friday
8am-5pm CST

8-digit loan number:

10-digit loan number:

Mortgage statement errors or RESPA information requests

To receive protections provided under RESPA, please send notices of error and requests for information to the following address, including the specific attention line noted.

Attention: Mail Stop NOE1290
1 Corporate Drive, Suite 360
Lake Zurich, IL 60047

Need additional support?

General automated nbkc account support

Customer of these partners can click below to contact customer support

Our Kansas City bank locations

What you see is what you get — a simple, secure account that won’t charge
you just to use it. Free and easy. It’s banking au naturel.

To find the nearest deposit-enabled ATM, select "Deposit Available" in the filter below.

Kansas City, MO

4.8 based on 1,400+ reviews

8320 Ward Parkway
Kansas City, MO 64114


Available M-F
8a-5p CST

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Liberty, MO

4.0 based on 30+ reviews

9750 N Ash Avenue
Kansas City, MO 64157


Available M-F
9a-5p CST

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Overland Park, KS

4.8 based on 380+ reviews

4040 Indian Creek Parkway
Overland Park, KS 66207


Available M-F
9a-5p CST

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Leawood, KS

4.4 based on 15+ reviews

3510 W 95th Street
Leawood, KS 66206


Available M-F
9a-5p CST

Get DirectionsView Details

ATM network & affiliate bank locations outside of Kansas City

Use 37,000+ MoneyPass® ATMs in the U.S for free. And Puerto Rico

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