Contact us

Personal and business accounts

General account support:


Available M-F
8am - 5pm CST

Online and mobile banking support:


Available M-F
8am - 5pm CST

Report a lost or stolen debit card

Available 24/7

Home loans

Home loans support - Assistance with obtaining a home loan or refinancing a home loan


Available M-F
8am - 5pm CST

Mortgage servicing - Where to make a payment, questions on an escrow account, etc


Available M-F
8am - 5pm CST

Mortgage statement errors or RESPA information requests

To receive protections provided under RESPA, please send notices of error and requests for information to the following address, including the specific attention line noted.
Attention: Mail Stop NOE1290
1 Corporate Drive, Suite 360
Lake Zurich, IL 60047

Kansas City area branch locations

Sure, we’re an online bank, but...

If you live in the Kansas City area, check out our locations below

Customers of these partners can click below to contact customer support

long game

Overland Park, KS

10700 Nall Ave
Overland Park, KS 66211
Main: 913.905.2100

Leawood, KS

3510 W 95th Street
Leawood, KS 66206
Main: 913.341.1144

Liberty, MO

9750 N Ash Avenue
Kansas City, MO 64157
Main: 816.407.0300

ATM Locations

Use 34,000+ MoneyPass® ATMs in the U.S for free. And Puerto Rico
Locate the nearest ATM.

Kansas City, MO

8320 Ward Parkway
Kansas City, MO 64114
Main: 816.965.1400
Toll-Free: 888.905.2165