Contact Us

Personal & Business Accounts

General account support

Available Monday-Friday
8am-5pm CST

customersupport@nbkc.com

Deposit customer support

Available Monday-Friday
8am-7pm CST

customersupport@nbkc.com

Report a Lost or
stolen debit card

Available 24/7

MoneyPass® ATM

Home Loans

Home loans support

Assistance with obtaining a home loan or refinancing a home loan

Available Monday-Friday
8am-7pm CST

mortgage@nbkc.com

Mortgage Services

Where to make a payment, questions on an escrow account, etc

Available Monday-Friday
8am-5pm CST

homeloansservicing@nbkc.com

Mortgage statement errors or RESPA information requests

To receive protections provided under RESPA, please send notices of error and requests for information to the following address, including the specific attention line noted.

Attention: Mail Stop NOE1290
1 Corporate Drive, Suite 360Lake
Zurich, IL 60047

Customer of these partners can click below to contact customer support

Our Kansas City bank locations

What you see is what you get — a simple, secure account that won’t charge
you just to use it. Free and easy. It’s banking au naturel.

To find the nearest deposit-enabled ATM, select "Deposit Available" in the filter below.

Kansas City, MO

4.3 based on 175 reviews

8320 Ward Parkway
Kansas City, MO 64114

816-965-1400

Available M-F
8a-5p CST

Get DirectionsView Details

Liberty, MO

4.5 based on 19 reviews

9750 N Ash Avenue
Kansas City, MO 64157

816-407-0300

Available M-F
9a-5p CST

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Overland Park, KS

4.8 based on 392 reviews

4040 Indian Creek Parkway
Overland Park, KS 66207

913-905-2100

Available M-F
9a-5p CST

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Leawood, KS

5.0 based on 9 reviews

3510 W 95th Street
Leawood, KS 66206

913-341-1144

Available M-F
9a-5p CST

Get DirectionsView Details

ATM network & affiliate bank locations outside of Kansas City

Use 37,000+ MoneyPass® ATMs in the U.S for free. And Puerto Rico

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