Meet Herb

“When we planned to move across the country as part of a military Permanent Change of Station, NBKC wasn’t the first bank we looked to for our mortgage needs. (Spoiler Alert! It’s the only mortgage bank we’ll ever use going forward). We actually began our journey with highly advertised mortgage banks - one that rhymes with pocket, one that means “united by treaty”, and one that even catered to veterans and perhaps even had “veteran” in their name. Instant regrets. The high hidden fees, the lack of understanding for our unique situation, the slowness, the frustrating moments and too-busy-for-me types. Total ick the whole time. We fired those big name super advertised banks. My wife and I diligently researched highest customer satisfaction VA loan banks in America. We stumbled upon National Bank of Kansas City, and we’re glad we did. Immediately impressed! This felt like family. And mind you, we were Texans moving to West Virginia - nothing whatsoever to do with Kansas/Missouri, but they had us covered on all fronts. I must say, we’d honestly be doing a disservice to you as the reader if we didn’t discuss The GOAT of bankers, Herb Mason. And props to NBKC for employing badasses of this caliber. Even our own WV real estate agent liked working with him so much that she (a 25-year real estate veteran) raved about Herb at the closing. So why? Let me explain. First off, he was confident and reassuring. Working with Herb was like mortgage therapy. And this guy was FAST. Seriously. If you call and he’s busy, no worries, he’s calling you back in 15 minutes or less. Be ready. Sometimes I sent paperwork late on a Friday evening figuring we’d touch base on Monday. Nope. Herb was still working. I uttered “holy $4!#” to myself on numerous occasions. And get this: not only was NBKC offering the most competitive rates on the market, but Herb understood every nuance of our situation. He helped us lock in at the best time saving us 3/4 points. He helped us tweak our money down so that it saved us an additional $5 grand on closing costs. He set us up for our super low cost refinance in the future, because the market rates aren’t actually the best right now. The list goes on. Herb cared and took the time to dive deeply into our situation. Thank you NBKC for properly taking care of my family and our troops with what I believe is the best VA loan on the market. Thank you Herb for a stellar performance! Give these guys a shot! ”

— from Buck Johnson

BEST IN CLASS

“Herb is nothing short than amazing. Time was of the essence nailed every timeline. Every time. Have done multiple deals with Herb. Each one gets easier. Many recommendations coming from all parties included. ”

—mtemplecoug97 from Yakima, WA

Fantastic Customer Service

“We had the pleasure of working with Herb for transferring our conventional loan to a VA loan. We were referred to him by a friend whose family has used Herb extensively. We were not disappointed and for all of our future loans, we will always go through Herb. He was professional, strategic, and proactive — all of these elements enabled us to get the best possible rate during a very challenging time in the market. His responsiveness is top-notch and he’s also friendly. It was a pleasure to go through this process with Herb. His insights into the market, helped us to capitalize to the greatest extent possible on our new loan.”

—Melinda Manning from Spokane, WA

Attentive and personable!

“Herb was amazing! He was always available and willing to answer questions and walk through documents. He was in constant communication with me and my real estate agent and was always cheerful with high energy. He made the experience much easier to navigate from start to finish!”

—Jarrett Parker from Atlanta, GA

Top-Notch Guidance and Communication from Start to Finish

“I worked with Herb Mason for over six months while monitoring lower interest rates, and he was consistently responsive and supportive throughout the entire process. When it was time to lock in a rate, Herb made everything easy and stress-free. As a first-time refinance customer, I had a lot of questions, and Herb was always available to help. He patiently walked me through each document and even joined Zoom calls whenever I requested to guide me through the process. His consistent communication and professionalism made the closing process smooth and straightforward. It was truly a pleasure working with him!”

—dasaradh3 from Hockessin, DE

Great rates and better service.

“We recently refinanced our mortgage with Herb Mason at NBKC after reading a lot of good reviews online about the rates NBKC were offering. I’m happy to say that all the good reviews are true. The rates were better than all the other quotes we got by at least 0.125% and the process was super easy. Herb answered all the questioned we had and was a pleasure to deal with. ”

—Gerard Aulisa from Hockessin, DE

Go with Herb.

“Buying a house can feel complex and stressful. Herb helped us navigate the unfamiliar waters as we searched and ultimately closed on dream home. I really appreciated his responsiveness and willingness to see us through. ”

—superflybw from Hudson, WI

Herb Mason at NBKC is the guy to go to!

“Herb was fantastic! We had a fun little journey on our first time house purchase. Herb and our realtor made the process much better and in the end, we got our home! Herb definitely goes above and beyond and takes the time to make sure everyone is comfortable with what's going on. He was patient and kind through the whole process with us being new to everything. Definitely recommend and will be returning for our next home. ”

—Breann Baumann from Grandview, MO

Fantanstic Experience

“My experiences with Herb are always exceptional. I have now completed several different mortgages and refinances with him and he is knowledgeable, responsive, and honest. Highly recommend, particularly with VA loans. ”

—Brian M from Franklin, TN

Second time using Herb

“This is my second time using Herb as a lender. The process was smooth and easy. His team was so efficient that I was able to close on my house early and move into my new house quicker than expected. Herb is my go to lender! I happily recommend him to anyone looking to buy a home. ”

—Brad L from Clarksville, TN