Meet Herb

“When we planned to move across the country as part of a military Permanent Change of Station, NBKC wasn’t the first bank we looked to for our mortgage needs. (Spoiler Alert! It’s the only mortgage bank we’ll ever use going forward). We actually began our journey with highly advertised mortgage banks - one that rhymes with pocket, one that means “united by treaty”, and one that even catered to veterans and perhaps even had “veteran” in their name. Instant regrets. The high hidden fees, the lack of understanding for our unique situation, the slowness, the frustrating moments and too-busy-for-me types. Total ick the whole time. We fired those big name super advertised banks. My wife and I diligently researched highest customer satisfaction VA loan banks in America. We stumbled upon National Bank of Kansas City, and we’re glad we did. Immediately impressed! This felt like family. And mind you, we were Texans moving to West Virginia - nothing whatsoever to do with Kansas/Missouri, but they had us covered on all fronts. I must say, we’d honestly be doing a disservice to you as the reader if we didn’t discuss The GOAT of bankers, Herb Mason. And props to NBKC for employing badasses of this caliber. Even our own WV real estate agent liked working with him so much that she (a 25-year real estate veteran) raved about Herb at the closing. So why? Let me explain. First off, he was confident and reassuring. Working with Herb was like mortgage therapy. And this guy was FAST. Seriously. If you call and he’s busy, no worries, he’s calling you back in 15 minutes or less. Be ready. Sometimes I sent paperwork late on a Friday evening figuring we’d touch base on Monday. Nope. Herb was still working. I uttered “holy $4!#” to myself on numerous occasions. And get this: not only was NBKC offering the most competitive rates on the market, but Herb understood every nuance of our situation. He helped us lock in at the best time saving us 3/4 points. He helped us tweak our money down so that it saved us an additional $5 grand on closing costs. He set us up for our super low cost refinance in the future, because the market rates aren’t actually the best right now. The list goes on. Herb cared and took the time to dive deeply into our situation. Thank you NBKC for properly taking care of my family and our troops with what I believe is the best VA loan on the market. Thank you Herb for a stellar performance! Give these guys a shot! ”

— from Buck Johnson

Attentive and personable!

“Herb was amazing! He was always available and willing to answer questions and walk through documents. He was in constant communication with me and my real estate agent and was always cheerful with high energy. He made the experience much easier to navigate from start to finish!”

—Jarrett Parker from Atlanta, GA

Herb is a singularly outstanding lender

“We just closed on a house in Tennessee. Herb Mason was our lender at NBKC Bank. He was outstanding. He is a very professional and knowledgeable loan originator. He did a great job. He moved our house from the initial offer through to closing in a very short time. The closing was yesterday. Herb moved us from the initial offer through the closing and a very short time with a minimum of pain and hassle. This is the third house that we have closed on and Herb is by far the most outstanding professional, we have worked with in the banking field, I heartily recommend him. ”

—Joel in Tennessee from Spring Hill, TN

Will definitely be recommending Herb to all my friends and family.

“Wow, when I say the reviews for him don't do him enough justice, I mean it. I went with NBKC because of the low fees and low rates but I was not expecting amazing service as well. It was extremely smooth and Herb was very responsive. If I missed anything he responded back within the hour. If I texted or emailed him he would get back to me in under an hour as well. I also had 1 house fall through and he understood and helped me through the process then when I was ready to look again he was right there ready to roll even though it took another 2 months. ”

—Herbert Nguyen from Springfield, VA

Fantastic Experience

“Herb was amazing to work with! We had such a great experience with him. He was incredibly communicative and helpful throughout the whole process. He was always there when we needed him or had questions and he kept the whole process running quickly and smoothly. We highly recommend him!”

—Anna & Hayden Matthe from Camp Hill, PA

Excellent Service from Herb Mason at NBKC Bank

“I just refinanced my home with Herb/NBKC. Herb made it his mission to give us the best deal possible (he was the winner out of 4 quotes). He was transparent throughout the process and responded promptly to my emails. I recommend Herb 100%.”

—Anthony Lira from Seattle, WA

Fantanstic Experience

“My experiences with Herb are always exceptional. I have now completed several different mortgages and refinances with him and he is knowledgeable, responsive, and honest. Highly recommend, particularly with VA loans. ”

—Brian M from Franklin, TN

Second time using Herb

“This is my second time using Herb as a lender. The process was smooth and easy. His team was so efficient that I was able to close on my house early and move into my new house quicker than expected. Herb is my go to lender! I happily recommend him to anyone looking to buy a home. ”

—Brad L from Clarksville, TN

My knight in shining armor

“As a first time home buyer, my personal experience was slightly stressful until I found Herb. He was kind, patient, and always answered any and all of my questions. He was honest and you could tell he was very experienced which helped me feel more at ease with such a daunting process. The loan was smooth and efficient, we closed with no issues and Herb was a great communicator. I appreciated him being available after usual work hours on weekends due to my 9-5 work schedule, it helped out a lot. 10/10 would recommend him and look forward to using him on any future loans I may need!”

—Sarah Nguyen from Stafford, TX

Great to Work With

“Herb was great. As a first time home buyer I had a lot of questions. Herb answered every single one, and he made the home buying process very easy to understand. I would love to work with him in the future. ”

—Matthew Shaddox from Montgomery, TX