Meet Herb

“When we planned to move across the country as part of a military Permanent Change of Station, NBKC wasn’t the first bank we looked to for our mortgage needs. (Spoiler Alert! It’s the only mortgage bank we’ll ever use going forward). We actually began our journey with highly advertised mortgage banks - one that rhymes with pocket, one that means “united by treaty”, and one that even catered to veterans and perhaps even had “veteran” in their name. Instant regrets. The high hidden fees, the lack of understanding for our unique situation, the slowness, the frustrating moments and too-busy-for-me types. Total ick the whole time. We fired those big name super advertised banks. My wife and I diligently researched highest customer satisfaction VA loan banks in America. We stumbled upon National Bank of Kansas City, and we’re glad we did. Immediately impressed! This felt like family. And mind you, we were Texans moving to West Virginia - nothing whatsoever to do with Kansas/Missouri, but they had us covered on all fronts. I must say, we’d honestly be doing a disservice to you as the reader if we didn’t discuss The GOAT of bankers, Herb Mason. And props to NBKC for employing badasses of this caliber. Even our own WV real estate agent liked working with him so much that she (a 25-year real estate veteran) raved about Herb at the closing. So why? Let me explain. First off, he was confident and reassuring. Working with Herb was like mortgage therapy. And this guy was FAST. Seriously. If you call and he’s busy, no worries, he’s calling you back in 15 minutes or less. Be ready. Sometimes I sent paperwork late on a Friday evening figuring we’d touch base on Monday. Nope. Herb was still working. I uttered “holy $4!#” to myself on numerous occasions. And get this: not only was NBKC offering the most competitive rates on the market, but Herb understood every nuance of our situation. He helped us lock in at the best time saving us 3/4 points. He helped us tweak our money down so that it saved us an additional $5 grand on closing costs. He set us up for our super low cost refinance in the future, because the market rates aren’t actually the best right now. The list goes on. Herb cared and took the time to dive deeply into our situation. Thank you NBKC for properly taking care of my family and our troops with what I believe is the best VA loan on the market. Thank you Herb for a stellar performance! Give these guys a shot! ”

— from Buck Johnson

Fantastic!!

“My wife and I have used Herb two times now without one hiccup or problem. He truly has the entire process figured out and makes it very easy the entire time. Herb has current market knowledge and can answer any question immediately. He is always professional and friendly! ”

—ArchGG from Newalla, OK

Professionalism and Guidance

“Martha and I had the absolute pleasure of working with Herb Mason from NBKC Bank for our recent mortgage, and we couldn’t be happier with the experience. From start to finish, Herb demonstrated exceptional patience, guidance, and professionalism. No matter the time or day, he was always readily available to answer our questions or clarify the next steps—his communication was consistently quick and reassuring. Our property presented a few challenges with the title and its transfer, but Herb expertly guided us through the process and connected us with the right professionals to resolve the issues smoothly. His friendly demeanor and the professionalism of his entire team made what could have been a stressful process feel seamless and well-supported. We are deeply grateful for Herb’s dedication and highly recommend him and NBKC Bank to anyone seeking a mortgage lender who truly goes above and beyond.”

—davidpatrickmartin78 from Kansas City, MO

Friendly, Thoughtful and Detailed Orientated

“We couldn't be more grateful for our experience working with Herb, our mortgage lender. This was our first time buying a home and we must have asked every single question possible during our 6 months journey to buying a home. From the start Herb was attentive, knowledgeable, and incredibly patient. He took the time to walk us through every single step, explaining everything in detail so we always felt confident and informed. ”

—Jessica Pennisi from Chicago, IL

Excellent!

“Herb is an amazing and wonderful person to work with. He makes the whole refinance process smooth and efficient. Highly recommended! If you are looking for an awesome agent to work with, Herb is an excellent choice!”

—Christian G. from Berwyn, IL

Best Lender/ great rates

“Herb made my home refinance process stress-free, offering the best quotes from all the lenders I had inquired with. For anyone planning to buy or refinance a house, I recommend NBKC and Herb. Herb simplified my home refinance process,”

—jenny forges from Savannah, GA

Very knowledgeable and professional and have a lot of patience.

“Thanks to Herb Mason for helping me with our refinance. He was very helpful he is a true professional who understands the intricacies of lending.I wouldn't hesitate to use their services again for future needs.”

—StaceyFfrench from Newark, NJ

Amazing Mortgage Banker

“Herb was an absolute pleasure to work with and extremely responsive. Herb gave tips and guidance throughout the process, and was always available, including weekends turning around paperwork within minutes. Herb was always willing to speak through any questions we had as first time homebuyers and was extremely patient. Highly recommend him”

—Ed Levandoski from Weston, CT

Nothing short of extraordinary!

“Our first home-buying journey was extraordinary, thanks to Herb! His patience, care, and unwavering support turned a stressful process into a joyful one. With understanding & clarity, he guided us through every step, ensuring we felt confident and comfortable. He went above & beyond by advocating for us when he knew something wasn’t right. We're so grateful for his dedication and for helping us secure our dream home!”

—EJ in Cali from Rialto, CA

Herb Mason - A Fantastic Loan Officer

“This was my third time working with Herb Mason, and my experience was just as exceptional as the last two. Most recently, Herb handled my VA refinance, and once again, he exceeded all expectations. What I appreciate most about working with Herb is his constant availability and direct communication. There's no middle man to navigate; you work directly with him, which makes the entire process seamless and efficient. Herb is a true professional who consistently gets the job done right. I can't recommend him enough! If you're looking for a reliable and effective loan officer, Herb Mason is the person to call.”

—Darryl from Woodbridge, VA