On a 1 to 10 scale, we'd confidently put Rhett at a "20." Rhett is truly exceptional. I've already recommended other's to Rhett and insisted that they find out what we did: Rhett is one of a kind.
Rhett's service is out of this world. No joke. On a 1 to 10 scale, we'd confidently put Rhett at a "20." Rhett is truly exceptional. I've already recommended other's to Rhett and insisted that they find out what we did: Rhett is one of a kind.
Rhett greatly exceeded any and all expectations that anyone could possibly have, by a long-shot. We couldn't have been more impressed. We highly appreciated that Rhett has: a unique blend of professionalism and personalism; a sense of humor when needed, but also an eruditeness in all matters not only germane to the process of securing a mortgage loan, but also some matters we figured would be outside of his scope of knowledge.
Rhett has a shear dedication to providing actual and exceptional customer service; Rhett's service is the kind of customer service that is grossly absent these days, and has long-been, a dying tradition. We kept thinking we wound up in the 1950's somehow, where customer service was about genuinely and solely helping the customer. Rhett's willingness to make himself available at any time questions or needs arose was surreal. The man was returning our phone calls on Labor Day, amidst family visits and other tasks outside of employment. You just can't find that kind of service these days, except for with Rhett.
In addition, Rhett illustrates an absolute diligence and attention to detail; rest assured, if you have a question or a concern, Rhett not only has an answer for you, he's already thought of it and probably already too care of it! All this is coupled with Rhett's exceptional punctualness and speed. In fact, we came up with a new term for one's work-pace after working with Rhett: working at a "hare's pace."
There is not one shred of doubt that this whole process would not have gone as smoothly, or as quickly, as it did if it were not for Rhett handling the lending side of the deal. Similarly, we also appreciated that Rhett was great in working with Redfin Agent as well (Andrea Devoto, who was absolutely amazing as well).
It was important to us that those we work with apply their work ethic and values to not just with us, but everyone involved. We were 100% confident that anytime Rhett was reaching out to someone, or someone had to work with Rhett, that they were in the best of hands.
We choose Rhett - and NBCK - based in part on other glowing reviews, Rhett had received. Shockingly, despite their unequivocal 'glowingness', they still don't do Rhett full justice.
Lastly, if one has any concern about working with an out-of-state bank, and lending agent, leave those concerns at the door. Rhett may be in Kansas City, but have no doubt, he's better than your local lender. Rhett was off the charts with communicating with the seller's real estate agent, assuring them that our loan was in no way going to have any issues; he immediately contacted the seller's real estate agent immediately and provided all of our pre-approval documentation. All parties, from the seller, to my agent, to my insurance company, to the title company, has absolutely no reason to have anything than utter confidence in Rhett and NBKC, and that is because Rhett is the world's most diligent lending agent. Rhett leaves no doubt for anyone. He's simply the best.
And as I said about my real estate agent, Andrea Devoto, Rhett is the kind of lending agent you've heard of existing out there, that you wish you could have. Well, you've found it in Rhett. We unequivocally recommend Rhett. Find out for yourself how awesome Rhett is, you won't be disappointed. To the contrary, you'll find yourself coming here to write a the most stellar review you can, as we have here, after you work with Rhett.
Thank you, Rhett, you are tremendously appreciated for all that you did and for how hard you worked! Truly exceptional!
K & J