This was the second time I've done a mortgage loan with Rhett and NBKC. When I need to make any major purchase decisions, I always try to have as many competitions possible for my business. Part of it is that I want to get the best deal possible, but the other reason is b/c it is really hard to put a trust on anyone.
After my first experience with Rhett, I didn't hesitate a moment to reach out to him again for my refinancing needs. One thing that I love the most about him is that he is always the same Rhett. When I made my first inquiry, when I ran into various obstacles during the loan process, when I closed the loan or simply bugged him for random inquiries even I wasn't doing any business with him, he was always sincere and made me feel like I was a very important customer (And I know he has much bigger and more fish to fry). He is always super-responsive even during after hours or weekends, and puts the interest and benefits of his client before everything else. The rate from NBKC is always impressive as well!
It is needless to say how highly I recommend him if I want to write 2nd 5-star review for him. Rhett has earned my highest recommendation and I completely trust him that he'd do the same to all clients that he works for.