When my wife and I started hunting for a lender, we were offered all sorts of deals and incentives from different companies. At the end of day, we chose Scott at NBKC because in the phone call I had with him, he was extremely helpful and courteous and still had a very competitive rate. He seemed more interested in helping us. At the end of the day, his customer service was extremely reassuring to us in a process which we normally find stressful and made the entire process a lot easier than I've ever dealt with in a mortgage situation before. Scott was always very quick to reply to us, and always courteous and personable. I highly recommend Scott at NBKC, and wish I could give him more than five stars on this review!