The most important qualities to me when working with a lender is that the individual be knowledgeable, responsive, and low pressure. Scott scored perfectly on all three categories. Scott was a pleasure to work with, answered all my questions accurately, was very responsive (even went above and beyond and responded to my inquiry while was on vacation, yet he was always very relaxed and never made me feel pressured to choose him as a lender or choose a particular lending program. the NBKC online platform was extremely easy to use and made the process a breeze. Thank you, Scott!