Our recent experience refinancing our home was amazing! We have been through several refi’s and purchases over the years, and are very familiar with the loan process. This was, by far, the smoothest and most stress-free loan process we have ever been through. I called Scott Benson, based on Yelp reviews, and couldn’t be happier. Here’s why: 1) His response time was excellent, usually within a couple of hours (if not a few minutes!), 2) He answered every question, even if he had to do research and get back to me, 3) I received emails on a regular basis with step-by-step instructions, 4. Submitting documents was a breeze, 5) He sent the closing documents ahead of time so that we could review and ask questions, so no surprises at closing! 6) The rate and fees he quoted were accurate and didn’t change during the process (we have had higher than quoted fees at signing in the past!!), 7. Most of all, he is honest and knowledgeable. Based on our various conversations about rates, fees and credits, I knew he was upfront and that I could trust him.