We talked to half-a-dozen or more different lenders when planning our refinance; Joe was far and away the most friendly and helpful. He got us numbers and comparisons quickly and reliably, explained everything simply but thoroughly, looked up competing offers to see how they were different, and was willing to point out both the pros AND the cons of the offer he had for us. At no point did he pressure us to make an immediate decision. He also put in hours over the weekend to speed up the process, which became important for us when we suddenly had the opportunity to start work on a remodeling project sooner than anticipated. A major construction project starting up in the middle of the loan application process was a non-trivial complication, but Joe made it work. We're immensely grateful.

Joe does a great job of looking out for any ways to save you money. He keeps the process moving along efficiently and is great about communicating any updates. I have used him multiple times now and will continue to do so!

I used to be a mortgage loan officer. Joe was honest and transparent throughout the process. He fulfilled every obligation on time and communicated well. I would do business with Joe and NBKC again in the future.

Joe from NBKC was exceptional in every aspect: courteous, professional, knowledgeable and honest. He was available when needed and promptly answered all questions upfront and honestly. The whole process was easy, painless and speedy. I would recommend this lender to anyone!

If I have to give a review about NBKC in a word, its "phenomenal". It’s very obvious reason why NBKC has so many number of reviews with 5 stars. Coze its great and exceptional service through qualified professionals. I recently wanted to refinance and went with other lenders lurking best interest rates. In short I wasted my Appraisal money as I didn’t get the service I expected with them. It was harder even to get in touch with a loan officer. Then I found "Joe Zucht" at NBKC. Right from beginning I got confidence and felt easy through closing process. Joe was always available to me for my questions, i even remember talking to him when he was hit by storm. Even he was available off business hours on his cell phone to help me. Also, I asked him many times various best loan scenario comparisons to help me and every time he replied with lot of patience and professionalism. Normally I am lazy to write any reviews but Joe changed my mind with his extraordinary service. I did closings 5 times before and the experience I got with NBKC\Joe exceeds all. I highly recommend NBKC\Joe for your mortgage needs.

Joe actually made our REFI experience very pleasant. No last minute requirements. Everything went so smoothly that we were surprised when we closed. Very professional.

Lender was terrific, great rate, Joe was very knowledgeable and processed rate lock / loan very quickly. Given Covid-19 we needed to move very rapidly; Joe and his team were great at getting everything done quickly and correctly. Also, website was pretty easy to use.

Joe didn't just meet my expectations to provide the option I thought I wanted, - he took time to hear me out, and proposed a much better solution that I couldn't think of myself. Joe is a knowledgeable subject matter expert that I would recommend to anybody even if you need to speak to someone to understand what approach is best to take. The entire refinance transaction processing experience was the shortest and smoothest I ever had, it only took 2 weeks from the time we spoke to closing day. Joe operates with a small team but very professional and functional. Thank you all!

Joe went above and beyond my expectations. He responded to emails and phone calls after hours(which i really didnt expect)... He made sure that I understood everthing that was going on. I actually enjoyed working with him. Amazing

The person I worked with (Joe Zucht and his supervisor Michael) was initially all promises about how he could complete my loan even though others were unable to do so. He said the others were "amatuers". Once I agreed to work with him he steered me to a loan product with a higher interest rate than I was expecting, following that, every contact was extremely high pressure, urgent, demanding to close the loan even though I didn't have a house under contract yet. He charged me for an appraisal that was much lower than actual value of the house. I had to pay for another appraisal but I ended up going with a local credit union instead, worked with a wonderful lady that was very patient and helpful, got a much better interest rate (2% difference), with easy closing and great support. The second appraisal value was much more accurate. It was like night and day. Avoid this company or at least do your dilligence in checking out alternatives. I think the only people who get links to post reviews are those who have a positive experience, so you will not be able to get an accurate idea without the negative reviews being posted.