My wife and I started looking for a house back in AUG 18 and had found NBKC and started to to fill out the paperwork and get pre-approved.Due to circumstances, we had to put off the house search and that we wouldn't be ready for a couple months. During this time, Katie would send us emails, asking if we were still looking and if we needed help. These weren't auto emails either, but ones she took the time to write. When we were in a position to buy the house, Katie picked up right where we left off and we were able to get everything done in a very timely manner. From the very start, Katie was extremely helpful and willing to help us get the info we needed. I could call her at almost anytime, and she would be there to answer my questions. When the seller would balk at getting us required paperwork, she would go out of her way to get the reports. I cannot stress how awesome Katie was throughout this entire process. I would hand downs recommend her to anyone. 15/10.