We randomly selected this lender as part of a Costco loan program. We used a different lender a few years ago and had a fairly bad experience; Dave's service level was completely unexpected. Anytime there was a concern, we had a quick answer--even if he was away on vacation. The different staff at the bank seem to back each other up very well. Furthermore, Dave was our first point of contact and last point of immediate contact throughout the entire pre-approval, approval, underwriting and closing process. The continuity was fantastic. Strongly recommend Dave and his bank for a fantastic lending experience!