We just completed refinancing of our existing mortgage with Chad and NBKC Bank. I am nothing short of impressed. Chad made the experience feel almost surreal with how easy the process was compared to past mortgage processes. Not only that, Chad was always extremely prompt with replies to emails, phone calls, answering questions, etc. even though our time zones varied by 5 hours. The entire process was completely mostly digitally with the exception of a few notarized documents which the title company sent a notary to my residence for. I would highly recommend Chad and NBKC Bank without any hesitation to family, friends, or anyone looking for a mortgage / refinance and will absolutely be reaching out to him again should I need another in the future.