We inquired to NBKC via Costco, and Rob called us back almost instantly. On that conversation, Rob was polite, informative, and ready to get to work. We talked to a few different loan officers from various banks, and none of them were even CLOSE to the customer service Rob provided. As first-time home buyers, we were understandably frightened with the process. However, Rob gave us his personal number and kept in text about EVERYTHING and responded punctually. The NBKC banking interface was as user friendly as we could have possibly hoped for and overall, the process was 100% seamless with 0 issues from pre-qualification to closing. We closed on-time, affordably, and with the rate we were promised. Despite what people say about buying your first home, Rob made this process a breeze. For all of his hard work and incredible communication, Rob has earned our highest recommendation.