I spoke with Mike and informed him that I had decided to refinance with my current mortgage company. After a month of working with my mortgage company, they went silent. Mike would occasionally send an email, checking on my refinance progress. So I decided to respond to his email, informing him about my situation. He called me and assured me that he could help. Mike guided my wife and I through the process, always answering emails and phone calls when we had questions. Mike helped us close on a long awaited refinance. Mike cares about his clients, and we appreciate the fact that even though we initially did not go with him, he still checked in on us. Thank you, Mike.